VakıfBank provides misleading information during insurance sales. They sold the policy by claiming there would be up to 40% discounts on eyewear purchases. However, when I submitted the invoice, I was told that the reimbursement would be less than even 5%. I contacted customer service for clarification, but they simply repeated the policy terms without addressing the misleading promotion. This feels like a marketing trick. Such practices damage customer trust and reflect poorly on the bank’s reputation. I am requesting the unconditional cancellation of the policy and a full refund of the amount paid. The reimbursement offered for the glasses doesn’t even cover two months of payments.
As a salary customer of VakıfBank, I applied for a ₺125,000 personal loan on 23.05.2025 for a short-term need, albeit with an unfavorable interest rate, and fully repaid the loan with interest on 10.06.2025. I took out this loan with the belief that any unused or time-based fees would be proportiona...
On November 10, 2020, I took out a personal loan of ₺100,000 through internet banking at VakıfBank’s Van branch. During the loan process, without my knowledge or consent, a “Daima Güvende Personal Accident Insurance” policy (No. 120359***) and a life insurance policy costing around ₺1,100 were issue...
The interest on the overdraft account I used at VakıfBank ended up being almost double what it was supposed to be. I was told the interest rate would be about 5%, so I was really surprised when I saw that nearly 11% was taken out of my account. I really don’t get where this difference came from and ...
On June 20, 2025, I took out a ₺50,000 loan from VakıfBank through the Sky Limit option. An amount of ₺2,268 was deducted from my account under the label “VakıfBank Kazandıran Tarife Fee Collection.” I request a full and unconditional refund of this fee charged under the so-called Kazandıran Tarife....
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
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