Before the holiday, I sold my gold to buy a car. Since I received the money in cash and wanted to make a secure payment outside of working hours, I tried to deposit it through a VakıfBank ATM located in Ankara Optimum Mall. I placed ₺50,000.00 into the ATM and pressed continue. The ATM began counting the money, but I heard strange noises like it was tearing the bills. Then, there was a thudding sound and a warning appeared on the screen saying “money has been seized.” Some of the money remained in the machine, and some was torn. After calculating, I found that ₺44,250.00 was taken by the ATM. I called customer service, and they told me that a private company handles these ATMs and that the process would take 20 business days. Due to this delay, I can’t buy the car I was planning to, as I'm short on money. Because of a poorly maintained ATM and the negligence of both the bank and the private company, I have been left in a difficult situation. Now the car I wanted will likely be sold to someone else, and I’ll have to start my search all over again—possibly paying much more. Who will compensate for this loss? I urgently request that my issue be resolved.
On 16.09.2024, I deposited approximately ₺9,000 into a VakıfBank ATM, but due to an ATM malfunction, the machine swallowed my money. Despite filing a report at the same time, my money has not been credited to my account for 3 days. I’ve been waiting for my money to be returned for days. If someone s...
On June 21, 2025, at around 18:00, I attempted to deposit ₺29,600 into my VakıfBank account via a shared ATM belonging to Ziraat Bank. During the transaction, the ATM displayed a warning saying “Your money has been seized,” and the money I deposited remained inside the machine. I did not receive any...
On October 20, 2024, at around 05:00, I attempted to deposit money into my VakıfBank card via the Akbank ATM located in Ziya Gökalp, Kocasinan, Kayseri. After placing the money in the machine, I intended to deposit a total of ₺5000. When I selected the "continue with the transaction" option, the mac...
On October 8, 2025, at 2:00 a.m., VakıfBank, where I am a salary customer, seized ₺62,196.73 that was deposited into my account under the label “trigger-tracked customer collection.” My credit card is already blocked, and legal proceedings have been initiated, with the file transferred to a lawyer. ...
Comments