5
Resolved

I Lost My Entire Salary to VakıfBank Without Consent

Arif
June 15, 2025 2:04 AM40
Arif's Thank You Message
Due to VakıfBank collecting the entirety of my salary deposited into my bank under the name of partial delay payment, and collecting an amount exceeding the legally determined 1/4 proportion, which is unacceptable and even surpasses the amount necessary for my right to live and subsist, I have been left aggrieved and embarrassed both at my workplace and in front of my family, and my dignity has also been damaged. It is a common situation that contracts, prepared over many lengthy pages and with important clauses written in small print and presented digitally, are signed under pressure, with the signatory feeling compelled to sign quickly to complete the process. The inclusion of unfavorable contract clauses hidden among pages solely for this reason is unlawful. The automatic payment order and the collection of my entire salary on the digital contract, presented over many pages without obtaining a written statement that I have personally read and accepted it, is completely illegal. This situation was acknowledged by the bank upon my complaint, and due to an automatic payment order that I was not even aware of and was involuntarily issued on my behalf, the bank collected my entire salary in violation of the 1/4 proportion stipulated by law for the right to live. I request the correction of this situation and the return of my full salary, which was deducted from my account due to the automatic payment order that was opened without my consent and later canceled by the bank upon my complaint. If the refund is not made, I request to be informed of the reason why it cannot be processed, and I state that I will pursue this process legally and by all lawful means.

VakıfBank has violated all my rights by collecting my entire salary directly as soon as it was deposited, without leaving me enough money to meet my essential and human needs, under the name of automatic overdue loan collection without my consent, which is inhumane and has no legal basis. I was not notified in advance, nor given a chance to object or make a payment plan. This action has left me unable to afford even basic expenses like food and rent. I hereby declare that this situation must be resolved, otherwise I will resort to all legal means.

Progress

July 9, 2025 7:55 PM

I am working as a civil servant and I use VakıfBank as my salary bank because my ministry has an agreement with VakıfBank. Due to my existing debt, QNB Finansbank has initiated enforcement proceedings against me, and although a letter regarding the deduction has been sent to my workplace, VakıfBank is making additional deductions from me under the name of 'Trigger Follow-Up Customer Collection', the destination of which is unclear and which is separate from this debt. As clearly stated in the law, a person can only have deductions made through a single enforcement proceeding at a time, and other creditors are put in line and payments are collected in order of priority according to the relevant enforcement law. I request that these automatic deductions by VakıfBank, which are being carried out unlawfully and in violation of the law, be stopped immediately, that only the legal rate of 1/4 deduction be applied in accordance with the enforcement proceeding initiated by the priority creditor according to the order of enforcement, that all other arbitrary and external deductions be canceled, and I declare that otherwise I will resort to all legal means, and I request that the necessary action be taken.

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