As a salary customer of VakıfBank, I applied for a ₺125,000 personal loan on 23.05.2025 for a short-term need, albeit with an unfavorable interest rate, and fully repaid the loan with interest on 10.06.2025. I took out this loan with the belief that any unused or time-based fees would be proportionally refunded upon early repayment. Despite closing the loan in just over two weeks, no automatic refund has been initiated. Accordingly, I request a refund of the insurance policies and charges listed below. 'Kazandıran Tarife': ₺9,072.00, Insurance Policy Fee: ₺580.00, Loan Allocation Fee: ₺718.75. I kindly ask that these amounts be returned to my account without delay, as I believe this aligns with both fairness and legal regulations.
On June 20, 2025, I took out a ₺50,000 loan from VakıfBank through the Sky Limit option. An amount of ₺2,268 was deducted from my account under the label “VakıfBank Kazandıran Tarife Fee Collection.” I request a full and unconditional refund of this fee charged under the so-called Kazandıran Tarife....
On November 10, 2020, I took out a personal loan of ₺100,000 through internet banking at VakıfBank’s Van branch. During the loan process, without my knowledge or consent, a “Daima Güvende Personal Accident Insurance” policy (No. 120359***) and a life insurance policy costing around ₺1,100 were issue...
During my loan application with VakıfBank, an amount was deducted for a service called “Kazandıran Tarife” without my consent or any prior explanation. Even though I later chose not to proceed with the loan, the fee for this package, which was deducted immediately without presenting any alternatives...
On October 27, 2025, ₺22,502.33 was withdrawn from my VakıfBank salary account without my knowledge or consent. This transaction occurred entirely without my involvement, and I received no information about how or by whom the money was withdrawn. I contacted both customer service and the branch rega...
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