The interest on the overdraft account I used at VakıfBank ended up being almost double what it was supposed to be. I was told the interest rate would be about 5%, so I was really surprised when I saw that nearly 11% was taken out of my account. I really don’t get where this difference came from and think there’s been a big mistake in the calculations. Dealing with such a big charge and not getting a clear reason has really messed with my trust and put me in a tough spot financially. I'm asking for a detailed look at the transaction, a recalculation using the right rate, and a refund for the extra amount that was charged. I hope VakıfBank deals with this matter openly and thoughtfully.
I took out 8,500 baht while I was overseas using my VakıfBank debit card, but then I saw it showed up on my account as -9,800. When you factor in exchange rates and anticipated taxes, it comes to about a 13% fee, which is way higher than the usual 4-5% fee I’ve seen with other cards. On top of every...
On 14.08.2025, I received an SMS from Akbank stating that I could use Overdraft with 0% interest between 21.08.2025 and 09.09.2025. To be sure, I called customer service the same day at 16:33 and asked for detailed information. I explained that it would be my first time using Overdraft and asked, fo...
I have had difficulty paying my VakıfBank credit card debt for 2 months. When I request a restructuring, they ask for the entire debt, not just the current one I cannot pay. However, my installment cash advances are not due, there are at least 6 more months. I am already paying interest on these adv...
I opened a credit card account with Vakıfbank, fully expecting that there would be no annual fee involved. So, out of nowhere, I got hit with an annual fee of ₺469 on 01.10.2024. This charge goes against what I agreed to when I signed up for the card, and it honestly feels like a betrayal. I would a...
I am a salary customer at VakıfBank and had taken out a restructuring loan. This month, the first installment of that loan—approximately ₺38,000—was scheduled to begin for my credit card and overdraft account. I also had installments from a previously used overdraft account. Even though I can no lon...
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