According to my calculations I exceeded the baggage allowance of Turkish Airlines and paid for excess weight online. Later, I decided to remove some items and stay within the limit, how can I get a refund for the excess baggage fee?

On 17.03.2026, I flew with Turkish Airlines in economy class on the Skopje–Istanbul route. During check‑in at Skopje Airport, I was charged an additional 50 euros for my baggage, even though the baggage was not heavy, and I believe it should have been included in my allowance. But on 12 March 2026, ...

On September 5, I purchased a flight ticket for my father from Turkish Airlines via the Obilet platform for the route between Istanbul Airport and Ordu Airport, paying a total of ₺2326. However, I later had to cancel the ticket through Obilet, and after the cancellation, only ₺151 was refunded to me...

Before our Turkish Airlines flight from Thessaloniki to Istanbul at 21:45 local time on November 16, 2024, during check-in, Turkish Airlines requested an extra fee of €37 because I had purchased three pieces of 23 kg luggage in advance. When I handed over two suitcases weighing 30 kg and 21 kg in to...

On September 29, 2024, my spouse and I arrived at Düsseldorf Airport for our connecting flight to Iğdır. At the gate, a woman, who we identified as Turkish based on her conversation, charged us 48 euros for excess baggage, claiming it would cover our entire journey to Iğdır. However, upon arrival at...

I'm traveling abroad with Turkish Airlines, and they're asking for an extra fee for additional baggage that's almost as much as the ticket price I've already paid. Can you believe it? It's ridiculous that there's no extra baggage allowance besides the 8 kg of hand luggage. It's absolutely unacceptab...

Hello. On August 10th 2024, My daughter was flying Turkish Airlines, flight 4002 to Ercan, Cyprus (layovers in Antalya and Istanbul). I had paid out their fees and was shocked when she was requested to pay a fee of around $470 USD for my first checked bag (suitcase) before flight! Look, it was just ...

Hello. My daughter C***** D***** arrived at Düsseldorf Airport today at 14:50 to fly to Istanbul. Her ticket indicated a baggage allowance of 40 kg. To avoid any mistakes, we called Turkish Airlines customer service and confirmed this. Today at the airport, they weighed her baggage and told her to r...

I paid an extra baggage fee to Turkish Airlines. Returning from Los Angeles, I mistakenly thought I was allowed only one piece of luggage, so I purchased an additional baggage allowance. However, I later found out that I was entitled to two pieces of luggage plus a carry-on. The lady at the ticket c...

I flew with THY on February 8th from Istanbul to Vietnam. I decided to add two additional bags to my luggage and ended up paying ₺32,000 at the check-in counter. Nevertheless, they insisted that they were unable to locate the payment in their system and requested an additional ₺32,000 at the sales o...

I noticed on the THY mobile services that the ski fee for international flights was €50 per ticket, but on their website, it mentioned in a small note that we had a free allowance for international flights. When I called customer service to confirm, they told me that we indeed had this right, but it...

I requested feedback for the Ministry of National Education scholarship discount from Turkish Airlines, but the staff told me I couldn't get my code. Due to the incorrect feedback from the staff, I proceeded with the ticketing process. The company reviewed the situation, accepted it, and immediately...

I encountered a baffling situation with Turkish Airlines during my father's trip from Antalya to Bishkek. Our journey involved two separate flights: the first from Antalya to Istanbul, and the second from Istanbul to Bishkek. These flights were not connected and were booked at different times. Th...

I purchased 54 kg of baggage through the app and paid £141. At the airport, they told me I only had 20 kg. I called customer service to explain the situation. I stated that everything was recorded and that £141 would not be charged for just 20 kg of baggage. They told me that the price was quoted fo...

On December 12, 2023, at 11:00 AM, we arrived at Istanbul Airport for our flight with PNR number WHTKZY. Our check-in was completed, and we only needed to drop off our luggage. We went to the baggage drop-off system with our mobile boarding passes (which we did ourselves) and paid ₺465 due to overwe...

Last August, I purchased a ticket from Turkish Airlines that included a 23 kg baggage allowance. When I arrived at the airport, they claimed my ticket only included cabin baggage and charged me an additional 105€ for the baggage fee. After numerous complaint emails and phone calls, it was acknowledg...

I had a flight with Turkish airlines on 15 November 2023 from adb to ist. When I was purchasing my ticket I paid for extra 21kg for check in baggage. Before the flight when I realized I do not need it, I called 4 times them to cancel it. Unfortunately customer representatives are so ignorant, they c...

I had a bad experience with an airline company. I bought a ticket for my mother for the Adana-Istanbul flight and checked in online. All I had to do was drop off the luggage. A Turkish Airlines employee asked me for ₺2450 (approximately $88) to check in the bags. Wondering why? Because they have a r...

During my flight to Istanbul, an authorized person at the kiosks took my excess baggage and informed me that I could pay for it. I paid the lady who was operating the device. However, she refused to provide receipts, claiming that I was required to accept the bags in exchange for the payments I made...

During my flight at Istanbul Airport, the attendant at the kiosks told me I could pay for my excess baggage. I made the payments with the lady at the device, but since the device did not provide a receipt, I asked for them in return for my payment. The lady said she could provide them from the compu...

I have decided never to fly with THY again. I frequently travel abroad and always choose THY, but this time I was deeply disappointed during my Houston-Istanbul flight. My mother and I had a 12-hour flight for which we paid a significant amount of money. Despite having a total baggage allowance of 2...

On 25.09.2023, while traveling for a pilgrimage on my Adiyaman-Mekke flight, I was told at the airport that I had no baggage allowance and was charged an exorbitant baggage fee of ₺12,101 to be allowed on the plane. When I purchased my ticket on the official website https://www.turkishairlines.com/t...

On October 11, 2023, at Izmir Adnan Menderes Airport domestic departures lounge, I handed over my luggage to an officer named Ek*** Sa***. My baggage allowance was 15 kg, but it weighed 19 kg, and he stated that I would be charged for the additional 4 kg. After agreeing, I mentioned that I wanted to...

Before my New York to Istanbul flight with THY, I called customer service regarding the baggage procedure. When I arrived at JFK Airport, I was told that the information provided to me was incorrect and that I needed to pay an extra baggage fee. I contacted THY again to explain the situation. They a...

I purchased a ticket from Turkish Airlines' mobile site using my miles and paid an additional ₺480 for a flight from Izmir to Elazig with a layover at Istanbul Sabiha Gokcen. When I arrived at Izmir airport and checked in, they informed me that my luggage was overweight. I mentioned that I am a Gend...

On 07.09.2023, I contacted THY customer service at +908503330849 (22:51) and had a 5.47-minute conversation. I asked if my daughter's 23 kg baggage allowance for the Orgi - Istanbul - Toronto flight could be used in two pieces. The representative informed me that it was possible and there would be n...