I purchased 54 kg of baggage through the app and paid £141. At the airport, they told me I only had 20 kg. I called customer service to explain the situation. I stated that everything was recorded and that £141 would not be charged for just 20 kg of baggage. They told me that the price was quoted for 54 kg and that it was a system error. They suggested that I pay the extra fee now and get a refund later. To avoid missing my flight, I paid an additional €105 at the airport. Ultimately, it is not acceptable for Turkish Airlines to take our money. I called customer service twice to request a refund, but received negative responses. I also applied once through the website and received another negative response. I know my conversations are recorded, and I will seek my rights through legal means.
Last August, I purchased a ticket from Turkish Airlines that included a 23 kg baggage allowance. When I arrived at the airport, they claimed my ticket only included cabin baggage and charged me an additional 105€ for the baggage fee. After numerous complaint emails and phone calls, it was acknowledg...
I had a flight with Turkish airlines on 15 November 2023 from adb to ist. When I was purchasing my ticket I paid for extra 21kg for check in baggage. Before the flight when I realized I do not need it, I called 4 times them to cancel it. Unfortunately customer representatives are so ignorant, they c...
Hello, we were victims of Turkish Airlines and their Customer Service. I booked 5 tickets from Istanbul to Sharm El Sheikh for both ways via a website specializing in this business. I added those flights to my Turkish Airlines application. After a few days, I received a message that our first flight...
I purchased a ticket from Turkish Airlines and paid ₺150 for an additional 3 kg baggage allowance. My flight was canceled due to runway maintenance at the airport. I was informed by Turkish Airlines and learned that I had the right to change my flight. I changed my ticket to a different date via the...
On December 3, 2023, I booked a round-trip ticket to Belgrade using my miles through the Turkish Airlines app. On December 31, 2023, I traveled with my cabin luggage on a flight from Istanbul with Turkish Airlines. On my return journey, I was informed at Belgrade airport that my cabin luggage did no...
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