On December 12, 2023, at 11:00 AM, we arrived at Istanbul Airport for our flight with PNR number WHTKZY. Our check-in was completed, and we only needed to drop off our luggage. We went to the baggage drop-off system with our mobile boarding passes (which we did ourselves) and paid ₺465 due to overweight luggage. We are three people with two bags. Normally, the weights should have been combined, but they were not. The staff there were unaware of the situation. There was no one to guide us correctly with our questions. I called customer service, and THY was unaware of this service. The issue is not the ₺465, but if a service is provided, it should be done properly. Just like on our previous flight where the counter staff did not prioritize families with children, this issue stems from THY's failure to properly communicate its policies to its staff. We now fly with Pegasus; at least we get our money's worth.
On 13.08.2023, my spouse and I had a THY flight from Istanbul Airport to Ordu-Giresun Airport at 16:00. We couldn't complete the self check-in and no ...
On August 13, 2023, between 11:00 and 12:30, I encountered poor customer service at the ticket section, specifically in section E, at Istanbul's new airport. The staff's working manner was very unsatisfactory. They were unhelpful and had poor communication skills. Firstly, we had a baggage allowanc...
On 10.10.2023 at 05:30, I checked in for my Elazig to Istanbul Sabiha Gokcen flight but forgot to get my mobile boarding pass. I arrived at Elazig Airport at 05:00 and went to the THY ticket office. The sales clerk informed me that they couldn't issue a boarding pass within the last 45 minutes. They...
On June 13, 2024, I took my wife and our two children, one 10 months old and the other 5 years old, to Kahramanmaraş Airport for their flight to Pristina. After completing the check-in process for the Istanbul flight, my wife wanted to check in two cabin bags weighing 16 kg each along with the regul...
On 04.08.2023, my friend B*** C*** and I checked in online for flight TK2720 from Istanbul to Igdir, scheduled to depart at 13:15. We were assigned seats 21A and 21B and generated our mobile boarding passes. At 12:20 on 04.08.2023, I attempted to drop off my baggage at the THY express baggage drop c...
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