Before our Turkish Airlines flight from Thessaloniki to Istanbul at 21:45 local time on November 16, 2024, during check-in, Turkish Airlines requested an extra fee of €37 because I had purchased three pieces of 23 kg luggage in advance. When I handed over two suitcases weighing 30 kg and 21 kg in total, they charged me because one suitcase exceeded the 23 kg limit. This policy makes no sense. I had a total of 69 kg, which matches the allowance I purchased, so why charge extra just because the weight distribution between the suitcases was uneven? To add to the confusion, they sell 32 kg luggage options, and since I carried the bags myself, there should not be a transportation issue. For comparison, I flew to Thessaloniki from Düsseldorf with Aegean Airlines, where I purchased two pieces of 23 kg luggage and was not charged any extra fees. On top of this, a friend of mine recently lost his luggage on a Düsseldorf flight, and he is also pursuing a resolution with Turkish Airlines. This experience left us humiliated as we had to open one of our suitcases at the airport and scatter our belongings around to redistribute the weight. Turkish Airlines, there are better ways to handle customer service and policies. With platforms like Google Flights offering transparent ticket options, charging extra for situations like this feels exploitative. This kind of treatment is unacceptable, and I regret having to endure such unnecessary inconvenience.
I had a flight with Turkish airlines on 15 November 2023 from adb to ist. When I was purchasing my ticket I paid for extra 21kg for check in baggage. Before the flight when I realized I do not need it, I called 4 times them to cancel it. Unfortunately customer representatives are so ignorant, they c...
I encountered a baffling situation with Turkish Airlines during my father's trip from Antalya to Bishkek. Our journey involved two separate flights: the first from Antalya to Istanbul, and the second from Istanbul to Bishkek. These flights were not connected and were booked at different times. Th...
Turkish Airlines, which proudly carries my country's flag internationally, should provide better service to its customers. The staff you choose should be more carefully selected, and your rules should be consistent across different airports. On my flight from Istanbul Airport to Elazig on 12/08/2...
On September 3, 2023, I had a flight from Istanbul to Milan at 12:10 PM. Since we purchased the flight through a holiday tour, we did not receive the ticket information. Based on our previous international flights, we assumed the baggage limit was 23 kg. Therefore, we had two suitcases weighing 23.5...
Last August, I purchased a ticket from Turkish Airlines that included a 23 kg baggage allowance. When I arrived at the airport, they claimed my ticket only included cabin baggage and charged me an additional 105€ for the baggage fee. After numerous complaint emails and phone calls, it was acknowledg...
Comments