I had a bad experience with an airline company. I bought a ticket for my mother for the Adana-Istanbul flight and checked in online. All I had to do was drop off the luggage. A Turkish Airlines employee asked me for ₺2450 (approximately $88) to check in the bags. Wondering why? Because they have a rule that the credit card holder who purchased the ticket and the passport must be present at the baggage drop-off. I saw that the second ticket (also $88) was mentioned somewhere during the online check-in. I wonder whose pocket this money is going into. Was the seat the same as the first ticket? The employee said a new ticket needed to be purchased. Does it really cost $88 to check in luggage? My mother is traveling abroad, and Turkish Airlines wants me to provide my own card and passport.
On May 4, 2023, my mother's suitcase was lost during the Istanbul-Adana flight. She handed over the suitcase in Istanbul, but it did not arrive in Adana. Despite having a luggage tag, I can't understand how a reputable company like Turkish Airlines could lose a suitcase. When we repeatedly contacted...
I paid an extra baggage fee to Turkish Airlines. Returning from Los Angeles, I mistakenly thought I was allowed only one piece of luggage, so I purchased an additional baggage allowance. However, I later found out that I was entitled to two pieces of luggage plus a carry-on. The lady at the ticket c...
I wanted to check in my luggage for a THY flight from Istanbul to Trabzon with 30 minutes left before departure. They refused to let me board, claiming the plane was closed. I didn't carry my hand luggage because I have a 98% health disability and couldn't carry it. I put everything in my suitcase, ...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
I purchased a flight ticket from Turkish Airlines and tried to do an online check-in 12 hours before the flight. However, I couldn't complete the process due to a surname error warning. I called THY customer service for assistance, but they informed me that since my ticket was economy class, the che...
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