Turkish Airlines Excess Baggage Fees: £91 Duplicate Charge Refund
On 29 July 2026, while travelling with Turkish Airlines from London Heathrow to Ghana via Istanbul, I was charged a total of GBP 578.00 and an additional GBP 91.00 for excess baggage at Heathrow, without receiving a clear and consistent explanation of how these amounts were calculated. At check‑in, I had two standard 23 kg checked bags with baggage tag numbers 0235644144 (TK 644144) and 0235644139 (TK 644139), which I understood to be within my normal baggage allowance. I also had an additional checked bag with baggage tag number 0235647964 (TK 647964), for which I understood that an excess baggage charge would apply. My hand luggage, with baggage tag number 0235647882 (TK 647882), was reclassified as checked baggage, but I was not clearly informed how this reclassification affected my baggage allowance or contributed to the excess baggage fees. When I attempted to ask for clarification at the counter, I was told that the flight was about to depart and that if I did not make the payment immediately, I would miss my flight. Under this pressure and in order not to miss my flight, I quickly handed over my credit card and paid the requested amounts without receiving a proper explanation. After the trip, I reviewed my bank statement and noticed that the amount of GBP 91.00 was debited twice. I believe this may be a duplicate charge, and I kindly request that this be investigated in detail. My ticket number is 2354884890275. I am able to provide my boarding passes, baggage tags, EMD receipts, and payment records to support this complaint. I have also attached an overweight baggage receipt showing a GBP 91.00 charge for your reference. I respectfully request an itemised breakdown of all baggage‑related charges applied at London Heathrow, clearly indicating which amounts were linked to each baggage tag and how the reclassification of my hand luggage as checked baggage was calculated within Turkish Airlines’ baggage policy. I also ask for confirmation that all charges were correctly applied under your rules and, if any error or duplicate charge is identified, I kindly request that the matter be reviewed and that any eligible refund be processed to my original payment method. I would appreciate your prompt response. Thank you for your time and assistance. I look forward to your reply.
