Trivago support never replies, how can I escalate my complaint to get a solution?

On September 27, 2025, I made a reservation through Trivago for Istanbul Ramada Florya Hotel. My reservation number is P424G1, and I completed the payment via the stayforlong website by credit card for a total of ₺9,915. When I arrived at the hotel, I was told my reservation did not appear in their ...

On 12.07.2025, through the Trivago website, I was directed to Stayforlong to book a 3-night stay at Pullman Hotels and Resorts Istanbul for 25–28.09.2025. I completed the reservation with my credit card, paying ₺11,456, and my invoice number is sfl25-245794. However, when I called the hotel, I was t...

I booked the hotel with breakfast included, but in the voucher sent after the purchase, it was stated as without breakfast. In this situation, which occurred through the collaboration of Trivago and Stayforlong, I tried to contact customer service but no one responded. I sent emails, but there was n...

On August 23, I made a holiday reservation through the Trivago website and paid for 3 nights in advance. My stay was supposed to begin on Tuesday, August 26. However, when I arrived at the hotel for check-in, I was told that they had not received any reservation information. When I checked the confi...

Today, I made a reservation through Trivago via Stayforlong for Dedeman Istanbul Gayrettepe Hotel. During the booking, it was shown as breakfast included; however, after confirmation, I saw that breakfast was not included. The reservation was made under the name Seda B** with a total payment of ₺6,9...

On 15.09.2025, I attempted to make a reservation for Adakule Hotel (Kuşadası, Aydın) through Trivago. However, without my knowledge, Trivago redirected me to another site called Stayforlong, where I was charged ₺4,014. During this redirection, I did not see any information or confirmation screen. At...

I stayed at Nazar Beach Bungalows (the third bungalow from the left) on August 30 and 31 with my family, and the experience was extremely disappointing from the start. When we entered the room, the beds were in terrible condition—the springs were sticking out and made sleeping very uncomfortable. Fo...

I booked a stay at Hotella Resort SPA through Trivago, with reservation number 699630283, and made a payment of ₺17,500. However, when I contacted the hotel directly, I was shocked to learn that my reservation had not been forwarded to them at all. This issue has now been ongoing for two days, leav...

We booked a room at Trabzon Uzungöl Özkan Hotel through Trivago, trusting their guarantee, and paid the full amount in advance. However, upon arrival, we were shocked to find that the room had no windows at all—no airflow and no natural light. This is not acceptable for a hotel stay and certainly no...

I was reviewing options to book a stay at the Diamond of Bodrum hotel through Trivago, which redirected me to Agoda, stating it offered the best price. While I was still checking installment options, I suddenly received an email confirming my reservation—even though I had never received any 3D Secur...

I purchased a vacation package through their platform, and now I can't access the email containing my confirmation code! When I try to log into Trivago's website to find it, all I see are endless promotions for new vacation deals, not my actual booking. This is completely unacceptable. There is abs...

I booked a two-night stay through Trivago, which redirected me to a third-party site called Stayforlong.com. I paid immediately for what I believed was a room at Elite World Grand Küçükyalı. But right after the payment, I received an email saying the room I selected was no longer available. I conta...

I accidentally made a reservation with the wrong dates at Ağva Capella Hotel through Agoda, using the Trivago app. The booking ID is 1587387632. As soon as I realized the mistake—literally within minutes—I attempted to cancel the reservation. However, I was told that no refund would be issued. This...

I made a reservation through Trivago with the receipt number 75-3616205 and completed the full payment. However, when I tried contacting the hotel directly, no one picked up the phone—not once. I also sent multiple emails regarding my stay and the issues I was experiencing, but I have received no re...

I booked a vacation in Safranbolu through Trivago, including cancellation insurance, thinking I was protected in case of emergencies. Unfortunately, my mother-in-law passed away, and we were unable to take the trip. I immediately contacted Trivago to cancel and request a refund. That’s when the nig...

I made a hotel reservation through Trivago, which redirected me to Stayforlong. While the reservation appears confirmed on Stayforlong’s platform, the hotel has no record of my booking. I attempted to contact both Trivago and Stayforlong to resolve the issue, but I have been unable to reach anyone f...

I trusted Trivago for my hotel reservation, but it redirected me to a site called Stayforlong, where I paid ₺2969 for a hotel booking. However, my reservation was never confirmed, and despite receiving an email claiming that my payment was refunded, my money has not been returned to my card. Both T...

On December 17, I made a reservation for Bursa Ibis Hotel via Trivago, which directed me to Stayforlong. The booking was for December 19-22, and I approved a payment of 5796₺. However, my card was charged 6036₺ instead. Upon arriving at the hotel on December 19, the reception informed me that no res...

I made a reservation through Agoda on 26.11 for Swandor Hotel Topkapı Palace, but it was canceled by Agoda three times without any explanation. I only found out after calling the hotel to confirm the reservation. Attempts to contact Agoda have been futile, as they only send automated email responses...

I planned a holiday for October 29 and used Trivago to make a reservation. However, without realizing it, Trivago redirected me to Stayforlong, where I completed the booking. This turned out to be a major problem. Despite paying approximately 12,000₺, the hotel informed us that they couldn’t see ou...

I planned a holiday for October 29 and used Trivago to make a reservation. However, without realizing it, Trivago redirected me to Stayforlong, where I completed the booking. This turned out to be a major problem. Despite paying approximately 12,000₺, the hotel informed us that they couldn’t see ou...

Trivago redirected us to a foreign site for our hotel reservation, but when I called the hotel, they informed me that we can’t check in without a passport. We had no prior knowledge of this, and the payment has already been charged to my credit card. I’m requesting a refund, but I can’t reach anyone...