Trivago Refund Delay — Expedia Collect Payment Still Not Returned

Between October 13–17, 2024, I made a prepaid Expedia Collect reservation for Elite World Grand Istanbul Küçükyalı Hotel through Trivago/Agora. However, I later canceled the reservation, and the hotel confirmed that a full refund had been issued.

Despite this assurance, I regret to inform you that more than a month has passed, and the refund has still not been credited to my credit card account.

Payment reference number: 5556**********15
Itinerary number: 9064887830397
Reservation number: 2241979998
The payment was made by credit card.

I tried to contact Agora, but I could not find any phone number to reach them. My communication with the hotel has been limited to email exchanges through Hotmail, and I have not received any official documentation regarding the cancellation or refund process.

I request that this matter be resolved immediately and that the refund be deposited to my account without further delay.