I was reviewing options to book a stay at the Diamond of Bodrum hotel through Trivago, which redirected me to Agoda, stating it offered the best price. While I was still checking installment options, I suddenly received an email confirming my reservation—even though I had never received any 3D Secure verification code during the process. When we contacted the hotel, we were told our reservation was only for room and breakfast, which caused further frustration. I want to cancel the reservation, but I haven’t been able to reach any real customer support—only a chatbot. Agoda emailed me claiming they contacted the hotel, but the hotel refused to approve the cancellation. However, when I spoke directly with the hotel, they said they never received such an email and that if they did, they would approve a full refund. Despite having the hotel’s approval, I couldn’t speak with anyone at Agoda and saw that they were not helpful with the refund process. While the hotel agreed, the booking platform failed to process the refund or assist with the cancellation, leaving me deeply disappointed. I’m especially frustrated that Trivago directed me to such an unreliable site, despite the many trustworthy booking platforms out there. I regret using Trivago and don’t think I’ll use it again. My reservation number is 1634090218.
I was checking out options to book a stay at the Diamond of Bodrum hotel on Trivago, and it sent me over to Agoda, saying they had the best price. I was looking into installment options when I unexpectedly got an email confirming my reservation, even though I never got a 3D Secure verification code ...
I searched for a hotel on Trivago, and the platform showed that the cheapest option was available through Agoda. Trusting this, I clicked through to Agoda and completed my reservation. The full amount was charged to my credit card. However, when I later called the hotel to confirm and provided my r...
I accidentally made a reservation with the wrong dates at Ağva Capella Hotel through Agoda, using the Trivago app. The booking ID is 1587387632. As soon as I realized the mistake—literally within minutes—I attempted to cancel the reservation. However, I was told that no refund would be issued. This...
I made a reservation through Agoda on 26.11 for Swandor Hotel Topkapı Palace, but it was canceled by Agoda three times without any explanation. I only found out after calling the hotel to confirm the reservation. Attempts to contact Agoda have been futile, as they only send automated email responses...
I canceled my hotel booking with reservation number 1608776132 on Agoda, and reached out to the hotel directly to request a refund. The hotel was very responsive and told me they were willing to issue the refund, but only if Agoda contacted them directly to confirm the cancellation. Unfortunately, ...
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