On 12.07.2025, through the Trivago website, I was directed to Stayforlong to book a 3-night stay at Pullman Hotels and Resorts Istanbul for 25–28.09.2025. I completed the reservation with my credit card, paying ₺11,456, and my invoice number is sfl25-245794. However, when I called the hotel, I was told that my reservation details had not reached them. The hotel staff also mentioned that they have frequently faced similar issues with Stayforlong reservations not being received. I could not find any contact number or responsible person on Stayforlong’s website. Moreover, although I emailed them, I did not receive any reply. I urgently request that my grievance be resolved, my payment refunded, and measures taken to prevent such problems from recurring. I also file a complaint against Trivago for directing customers to problematic websites like Stayforlong, which causes such issues.
On September 27, 2025, I made a reservation through Trivago for Istanbul Ramada Florya Hotel. My reservation number is P424G1, and I completed the payment via the stayforlong website by credit card for a total of ₺9,915. When I arrived at the hotel, I was told my reservation did not appear in their ...
On 15.09.2025, I attempted to make a reservation for Adakule Hotel (Kuşadası, Aydın) through Trivago. However, without my knowledge, Trivago redirected me to another site called Stayforlong, where I was charged ₺4,014. During this redirection, I did not see any information or confirmation screen. At...
On December 17, I made a reservation for Bursa Ibis Hotel via Trivago, which directed me to Stayforlong. The booking was for December 19-22, and I approved a payment of 5796₺. However, my card was charged 6036₺ instead. Upon arriving at the hotel on December 19, the reception informed me that no res...
I trusted Trivago for my hotel reservation, but it redirected me to a site called Stayforlong, where I paid ₺2969 for a hotel booking. However, my reservation was never confirmed, and despite receiving an email claiming that my payment was refunded, my money has not been returned to my card. Both T...
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