Trivago Business Studio Misled Me Into Buying a Membership
About 10 days ago, I was contacted by a representative from Trivago Business Studio regarding my hotel business in Bakırköy. I was told that a one-year membership would provide several benefits, including increased visibility for my property. I was offered the membership at a 50% discount for approximately $235, and I agreed to purchase it. I paid by credit card, but despite completing the payment, I never received an invoice, contract, or any written agreement by email.
After making the payment, I tried to contact the same representative several times, but my calls were not returned and my requests were ignored. When I did reach the representative, I received dismissive responses such as, "I'm with a customer." When I requested to cancel the membership and receive a refund, I was told that refunds were not possible and was given comparisons to services like Spotify and YouTube as justification. I also sent at least four or five emails requesting assistance, but I never received a satisfactory response. As a result, I genuinely feel that I was misled.
I also explained the entire situation in detail to E**, the representative I communicated with by email, but no solution was offered regarding canceling the membership or refunding my payment. Reaching customer support has been extremely difficult. Nearly every issue is redirected to the technical support team, yet I am repeatedly told that they are unavailable outside business hours, after 6:00 p.m., or on weekends. Since many of the service-related issues require technical support, this lack of availability makes it nearly impossible to receive timely assistance.
Because of this experience, I have completely lost my trust in Trivago Business Studio. I request a full refund of the approximately $235 I paid on behalf of my business and the immediate cancellation of my membership. I also ask Trivago to investigate the promises made during the telephone sales process, as well as the lack of customer support afterward, to help prevent other businesses from experiencing the same situation.