On August 30, 2025, I booked a room for two at Hilton Adana through Trivago, which redirected me to Stayforlong to complete the payment. I immediately received a reservation email, but it stated that the booking was still “pending.”
The next morning, as we were traveling, the status remained pending and no confirmation email arrived. We tried contacting Stayforlong, but they provide no phone number—only an email address. Despite sending multiple emails, we received no reply.
When we arrived at the hotel, the Hilton Adana front desk could not find any reservation under our names, even after we showed them proof of payment. With no choice left, we booked another hotel on the spot and paid out of pocket. Later that evening at 7:44 PM, Stayforlong finally sent the confirmation email, but by then we had already checked into the other hotel and settled in.
Because of Stayforlong’s delays and lack of support, we ended up paying for two separate hotels and were unable to stay at our preferred Hilton reservation. This experience was both stressful and costly.
I demand a full refund for the unused Hilton Adana booking, which was only confirmed after it was already too late. My booking details are:
Email: **@outlook.com
Document number: VWY45R
Security code: SFL1644AA3EDA
Stayforlong must take responsibility for this serious error and reimburse me promptly.
On 15.09.2025, I attempted to make a reservation for Adakule Hotel (Kuşadası, Aydın) through Trivago. However, without my knowledge, Trivago redirected me to another site called Stayforlong, where I was charged ₺4,014. During this redirection, I did not see any information or confirmation screen. At...
On 12.07.2025, through the Trivago website, I was directed to Stayforlong to book a 3-night stay at Pullman Hotels and Resorts Istanbul for 25–28.09.2025. I completed the reservation with my credit card, paying ₺11,456, and my invoice number is sfl25-245794. However, when I called the hotel, I was t...
On September 27, 2025, I made a reservation through Trivago for Istanbul Ramada Florya Hotel. My reservation number is P424G1, and I completed the payment via the stayforlong website by credit card for a total of ₺9,915. When I arrived at the hotel, I was told my reservation did not appear in their ...
On January 11, 2025, I attempted to book a hotel reservation through Trivago. The site redirected me to a platform called Stayforlong, which I assumed was trustworthy since it came recommended by Trivago. I made a reservation for Alanya Noxinn Deluxe Hotel for the dates September 1–7, 2025, and paid...
I made a reservation for Hilton Hotel Mersin through Trivago, which redirected me to Stayforlong to complete the booking. I paid the full amount using my credit card and received what appeared to be a confirmed reservation. However, when I arrived at the hotel, I was shocked to hear there was no re...
Comments