On 26.06.2026 I tried to purchase a promotional subscription to Mubi from Croatia using the mobile application. My card ...was charged 3.60 EUR and the payment appears as completed in my bank statement, but the Mubi service is still not working for me. After noticing that I was charged but could not us
I cancelled my MUBI subscription on the website around three months ago and have not been using any MUBI service since t...hen. Despite this, on 2 March, I was unexpectedly charged again without my consent via BT Pay. The transaction shows as a BT Pay payment with the merchant code 7929 BANDS ORCHESTRA
I started a trial membership on Mubi through your website on 30 January 202...6, which was clearly stated as a 7‑day free trial. However, on 4 February 2
I've been aware that mubi.com has been automatically debiting ₺169 from my credit card each month. However, I do not use... their platform at all. When I attempted to log in to the website using my current email address and phone number, which I use regularly, I received a message stating that no accou
Since April 2024, I've been aware that mubi.com has been automatically debiting 3,79 euros from my credit card each mont...h. However, I do not use their platform at all. When I attempted to log in to the website using my current email address and phone number, which I use regularly, I received a messa
Since April 2024, I've been aware that mubi.com has been automatically debiting 3,79 euros from my credit card of each m...onth. However, I do not use their platform at all. When I attempted to log in to the website using my current email address and phone number, which I use on a regular basis, I rece
MUBİ Support Team, I wrote this below message as an email 3 days ago to bring to your attention a matter that has left m...e quite perplexed and concerned. Upon reviewing my bank statements, I was astonished to discover an unauthorized charge of ₺828 from MUBİ dated November 2023. This incident occurre
I have been billed by Mubi for a significant period of time; however, the subscription details were not clearly stated o...n the website. When I attempted to cancel my subscription, the only available option was to "renew" my subscription, which led to a payment of 11.99 EUR. Essentially, two issues oc
I have been a loyal user of your platform for many years, thoroughly enjoying the films you offer. However, I've recentl...y encountered a persistent problem while streaming movies, but it's exclusive to my TV. Films play smoothly on my computer and mobile devices without any issues. I suspect the prob
