Today, I made a reservation through Trivago via Stayforlong for Dedeman Istanbul Gayrettepe Hotel. During the booking, it was shown as breakfast included; however, after confirmation, I saw that breakfast was not included. The reservation was made under the name Seda B** with a total payment of ₺6,994. I tried to reach customer service regarding this issue but could not find any contact number. I have never experienced such a situation before. I request that breakfast be included in my reservation.
On September 27, 2025, I made a reservation through Trivago for Istanbul Ramada Florya Hotel. My reservation number is P424G1, and I completed the payment via the stayforlong website by credit card for a total of ₺9,915. When I arrived at the hotel, I was told my reservation did not appear in their ...
On December 17, I made a reservation for Bursa Ibis Hotel via Trivago, which directed me to Stayforlong. The booking was for December 19-22, and I approved a payment of 5796₺. However, my card was charged 6036₺ instead. Upon arriving at the hotel on December 19, the reception informed me that no res...
I booked the hotel with breakfast included, but in the voucher sent after the purchase, it was stated as without breakfast. In this situation, which occurred through the collaboration of Trivago and Stayforlong, I tried to contact customer service but no one responded. I sent emails, but there was n...
On 15.09.2025, I attempted to make a reservation for Adakule Hotel (Kuşadası, Aydın) through Trivago. However, without my knowledge, Trivago redirected me to another site called Stayforlong, where I was charged ₺4,014. During this redirection, I did not see any information or confirmation screen. At...
I trusted Trivago for my hotel reservation, but it redirected me to a site called Stayforlong, where I paid ₺2969 for a hotel booking. However, my reservation was never confirmed, and despite receiving an email claiming that my payment was refunded, my money has not been returned to my card. Both T...
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