I booked a vacation in Safranbolu through Trivago, including cancellation insurance, thinking I was protected in case of emergencies. Unfortunately, my mother-in-law passed away, and we were unable to take the trip. I immediately contacted Trivago to cancel and request a refund.
That’s when the nightmare began. Trivago provided no direct support—no one from their team would take responsibility. I was instead bounced between multiple third-party companies, one for the cancellation process and another based abroad for the refund. I sent dozens of emails, shared death documentation, and followed every instruction, but I still haven’t received my money back.
It is unacceptable for a company like Trivago to advertise as a booking platform while completely distancing itself from customer support and accountability. If you're not going to stand behind the service, why offer insurance at all?
I booked a two-night stay through Trivago, which redirected me to a third-party site called Stayforlong.com. I paid immediately for what I believed was a room at Elite World Grand Küçükyalı. But right after the payment, I received an email saying the room I selected was no longer available. I conta...
On October 26, I made a reservation at Kozyatağı Hilton through Trivago and paid for the room. However, when I called the hotel, they said they couldn’t help without a reservation number, which I never received. I’ve been unable to contact the agency, and there’s no way to reach them. I even paid ex...
I've had a terrible experience dealing with Trivago and Stayforlong, unreliable and untrustworthy companies. Despite paying the refundable fee and providing a health report, they refuse to refund my reservation. Why did I pay a refundable fee of $314 for a $5,000 hotel if they won't honor it? The re...
I searched for a hotel on Trivago, and the platform showed that the cheapest option was available through Agoda. Trusting this, I clicked through to Agoda and completed my reservation. The full amount was charged to my credit card. However, when I later called the hotel to confirm and provided my r...
I trusted Trivago for my hotel reservation, but it redirected me to a site called Stayforlong, where I paid ₺2969 for a hotel booking. However, my reservation was never confirmed, and despite receiving an email claiming that my payment was refunded, my money has not been returned to my card. Both T...
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