I accidentally made a reservation with the wrong dates at Ağva Capella Hotel through Agoda, using the Trivago app. The booking ID is 1587387632. As soon as I realized the mistake—literally within minutes—I attempted to cancel the reservation. However, I was told that no refund would be issued.
This is extremely frustrating because I caught the error immediately and tried to resolve it right away. There was no usage of the room or delay that could justify withholding my money. I'm not asking for anything unreasonable—just the return of my money for a reservation I won't be using.
It's unacceptable that there is no flexibility or support for customers who act quickly in good faith to fix honest mistakes. I expect Agoda and Trivago to step up and do the right thing. I demand a full refund for this incorrect booking and a clear explanation of how such rigid and unfair policies can be justified.
On 18.08.2025, I made a hotel reservation through Trivago, booked via Trip.com, and paid a total of 39.405₺ with my bank card. My reservation number is 16383144601**. On the same day, I canceled the booking. After contacting Trip.com, I was informed on 19.08.2025 that the refund request had been fo...
I booked a hotel reservation through the Trivago app, which led me to Agoda, for the 'Blueway Hotel Residence' in Şişli, Istanbul. But when I arrived at the hotel, they refused my reservation, claiming a system error and then denied my refund! This is an outrage. I demand that whoever is responsibl...
I’m having a major issue with Agoda. Even though I selected my travel dates correctly, once I moved on to choose a room, the system automatically changed the dates, and I ended up booking a room for the wrong date. I immediately tried to cancel or change the reservation, but I’ve been completely un...
I booked a room at Blueway Hotel Residence in Şişli, Istanbul through the Trivago app, and the reservation was processed via Agoda. Everything seemed fine until I showed up at the hotel—only to be told that they wouldn’t honor my booking due to a so-called “system error.” The hotel refused to let m...
While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has b...
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