On June 9, 2026, at around 2:00 PM, I visited the Tesla Service Center in Bayraklı, İzmir, with my Tesla Model Y, which ...had damaged glass. The moment I walked in, I was met with an extremely rude and harsh attitude from an employee whose name I will refer to as K.T., and it left me deeply disappoint
I am writing regarding a serious and urgent issue I experienced today, June 7, 2026, with my 2023 Tesla Model Y and Tesl...a’s roadside assistance/service process. This afternoon, around 3:00–3:30 PM, while I was with my wife, my vehicle became undrivable due to a coolant leak. I contacted Tesla custom
The rear motor on my Tesla Model Y failed and was replaced under warranty. Following the motor replacement, I was inform...ed that the vehicle registration also needed to be updated, and in order to complete the official paperwork, I was asked to provide a notarized power of attorney. I went to a notar
I have been experiencing a serious problem for about three months with the Tesla Wall Connector that I use for my Tesla ...Model 3 in Büyükçekmece, Istanbul. The device sometimes does not charge the vehicle at all, and even when it does, it charges very slowly, so I cannot use my car efficiently in dai
I purchased my Tesla Model Y brand new in February 2026. Around March 25, before the vehicle had even reached 1,000 kilo...meters, I started hearing noises coming from the brakes. When I contacted Tesla regarding the issue, I was told that I needed to “heat up” the brakes and that the sound might disa
I would like to share the service and communication problems I have been experiencing regarding my Tesla Model Y. I live... in Eskişehir, and when I create a service request through the Tesla Türkiye application, Tuzla appears as the nearest service location. Previously, after submitting a request, Te
I own a 2025 model Tesla Juniper, and until recently, the navigation system included a satellite mode feature that I was... able to use free of charge. However, for approximately the last two months, Tesla has removed this feature from the standard navigation system and converted it into a paid monthly
The windshield of our Tesla Model Y was cracked a few days ago. According to the information we received today from Tesl...a service — with whom we are only able to communicate through messaging — we were told that we would have to wait more than two months for a replacement windshield. We do not find
Today, I created a service request for my Tesla Model Y through the Tesla application. However, the experience I encount...ered during the process was extremely disappointing. I had difficulty finding any real point of contact regarding my vehicle, and without any proper explanation or detailed diagnos
"Even though we had some communication issues, we ultimately resolved the problem with mutual goodwill. Initially, I was told I would have to wait 25 days for the part. Then it was moved up by a week. Then, five days after the issue, a mobile service came, replaced the part, and solved the problem. I think that for anyone who encounters my situation, waiting for a part is a thing, and Tesla Turkey keeping stock increases satisfaction. Overall, they are positive and solution‑oriented. I especially thank the person who came with the mobile service and the roadside assistance person who helped when I first called."
Yesterday, a front hood sensor malfunction occurred in my Tesla Model Y Jun...iper. At first, it was only giving a warning, so I contacted Tesla service
We are unable to access any technical data related to our Tesla Model Y vehicle. Despite requesting detailed technical i...nformation about the car, these data have not been shared with us, and we have not received a clear explanation on the matter. For the past 5 days, we have been trying to contact
There is a gap of about 0.12–0.16 inches (3–4 mm) in the center section of my Tesla Model Y Juniper, between the sliding... storage compartment and the phone charging area. This gap is entirely due to the vehicle’s design. My vehicle identification card fell through this opening, and because the slidin
About 6 months ago, I noticed that the left rear door of my Tesla Model Y does not close properly. The vehicle is still ...under warranty, has never been in an accident, and does not even have a single scratch. Despite being kept in a garage and not used very frequently, there is a clear alignment issu
After my accident on January 1, I delivered my Tesla Model Y to Ankara Tur Oto service. Being told that one of the requi...red parts for the repair will arrive in approximately 124 days is absolutely unacceptable. It has been about 70 days since the accident, and I have been without my car for this ent
The cameras on my Tesla Model Y Juniper suddenly stopped working on February 13, 2026, and have not functioned at all si...nce then. Because the vehicle’s cameras are completely disabled, driving the car has become both very difficult and seriously unsafe. Considering that my vehicle is only two months
I own a 2025 Tesla Model Y Juniper Standard Range. The vehicle currently has 5,000 miles (8,000 km) on it and is equippe...d with factory-installed Hankook tires. At around 3,700 miles (6,000 km), I noticed peeling and wear on the sidewalls near the rims. This situation is concerning from a safety stan
The front LED light bar (lighting unit) on my Tesla Model Y Juniper is not working. The vehicle was delivered on July 22..., and a PPF (paint protection film) was applied on July 23 (pre-cut, no parts were removed). From the very first wash before the PPF application, there was moisture inside the LED
Since the delivery of my Tesla Model Y on July 25, 2025, there has been a chronic metallic knocking noise at low speeds ...and on rough roads. My service process, which has been ongoing for 6 months, has turned into a chain of frustration due to unprofessional delay tactics. Contradictions and Neglige
A crack has suddenly formed on the windshield of my Tesla Model Y without any impact or external force. I noticed the cr...ack yesterday, and prior to that, there were absolutely no signs of stone chips, impact marks, or any other damage on the glass. I reported the issue to Tesla through the mobile a
On January 30, 2026, while traveling between cities with my family in my Tesla Model Y, the underbody protection panel b...roke on the road. Since I still had a long journey ahead and my spouse and child were in the car, I only requested a quick physical inspection to determine whether it was safe to c
On November 17, 2025, I created a service request for my Tesla Model Y Juniper due to a malfunction related to the wirin...g of the vanity mirror light. One week before my scheduled service date, my appointment was postponed by five weeks, and I was told this was due to extended part supply times. Even
Today at around 2:44 PM, while I was plugging in my Tesla Model Y Performance at the charging station located at Dijital...park Teknokent, Kirazlıdere Neighborhood, Eski Ankara Road, Administrative Building *** Block No:* (Şile Highway Sarıgazi Exit – across from the Military Housing Complex), 34788 Çe
