I would like to share the service and communication problems I have been experiencing regarding my Tesla Model Y. I live in Eskişehir, and when I create a service request through the Tesla Türkiye application, Tuzla appears as the nearest service location.
Previously, after submitting a request, Tesla representatives would contact me and arrange the process for Eskişehir. However, my latest service request has remained in “under review” status for more than 15 days, and I have not received any response or update whatsoever.
During this time, a crack that formed in my panoramic roof glass has become an urgent issue. The crack continues to spread every day, and I want this part to be replaced through my insurance coverage. The insurance agency handling my policy informed me that a claim file cannot be opened until Tesla service officially starts the process. However, since I cannot get any response from Tesla service, I am also unable to proceed with the insurance claim.
My vehicle’s license plate is 26 AHY 298.
When I try contacting customer support by phone, I only encounter automated systems and cannot reach a real representative who can provide a concrete solution. Although I am satisfied with the vehicle itself, the after-sales support and communication process has seriously exhausted and frustrated me.
Having to wait this long for an issue such as a cracked glass roof — which could potentially involve safety concerns — is absolutely unacceptable.
My request is for the insurance process regarding the cracked roof glass to be started urgently, for a proper service appointment to be arranged, and for the service process to be organized in a clear, accessible, and fast manner for a customer living in Eskişehir.
In addition, I expect Tesla to improve its customer service and service communication channels so that similar situations do not happen again in the future.
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