The windshield of our Tesla Model Y was cracked a few days ago. According to the information we received today from Tesla service — with whom we are only able to communicate through messaging — we were told that we would have to wait more than two months for a replacement windshield. We do not find such an extremely long waiting period acceptable.
In addition, Tesla’s own service center only accepts upfront cash payment and does not accept payment directly through insurance coverage. Because of this, we were directed to another partnered service provider. However, the service we were referred to also stated that the waiting time for the windshield replacement would still exceed two months.
Both the difficulty of communication and the excessive waiting times are far below the level of service quality we expected from a global brand like Tesla. A cracked windshield is not a cosmetic issue but an important safety matter, and leaving customers waiting for months creates serious inconvenience and concern.
I request that Tesla provide and replace our broken windshield within a much more reasonable timeframe and stop leaving customers waiting for more than two months for such a critical repair. I also believe Tesla should review and improve its service network and spare parts supply process in Turkey so that Tesla owners can receive the level of after-sales support and service quality they deserve.
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