Tesla Model Y Knocking Noise Issue Ignored by Service Center

Since the delivery of my Tesla Model Y on July 25, 2025, there has been a chronic metallic knocking noise at low speeds and on rough roads. My service process, which has been ongoing for 6 months, has turned into a chain of frustration due to unprofessional delay tactics.

Contradictions and Negligence in the Process:

Denial of a Confirmed Fault:
On November 17, 2025, the service center officially confirmed the issue and performed a “Compliance Link” part replacement. When the problem persisted, the service itself documented that “front shock absorber replacement should be tested.” However, now that they cannot identify the root cause, they are denying their own prior diagnosis.

Incorrect Test Conditions:
Although it was clearly recorded that the issue occurs at low speeds and on rough roads, the test drive on December 30, 2025, was conducted on highway conditions, effectively masking the problem.

Contradiction Regarding Audio Evidence:
At a previous appointment, I was told, “Record the sound and we will review it.” However, the recordings I sent via email on January 14 were never listened to by any technician. When I tried to present the recordings in person, I was told, “We need to hear it ourselves,” effectively ignoring the digital evidence they had requested.

Unfulfilled Promises and Delays:
For the February 11, 2026 appointment, I was promised a loaner vehicle and a test with a recording device. However, after traveling 100 miles (160 km) to the service center, none of these promises were fulfilled.

Obstruction of Testing Rights:
My request to take control of the steering wheel to demonstrate the issue during a test drive was postponed with “we’ll test after checking the suspension.” The vehicle was then deliberately returned at the end of the workday (6:45 PM), making it impossible for me to perform a user-controlled test drive.

Summary:
Tesla Turkey İzmir service has manipulated the process instead of resolving the issue.

At the end of the service process, when I requested a service report detailing what was done and why the issue was not resolved, I was told, “We don’t provide service reports; you can check the app.” The app only contained a one-paragraph statement with no technical details, essentially saying “we didn’t see or hear anything.”