Tesla Model Y Repair Delayed Due to Parts Shortage

After my accident on January 1, I delivered my Tesla Model Y to Ankara Tur Oto service. Being told that one of the required parts for the repair will arrive in approximately 124 days is absolutely unacceptable. It has been about 70 days since the accident, and I have been without my car for this entire period. My vehicle’s VIN number is: XP7YGCEL2PB132741.

Initially, the estimated delivery date for the part was given as May 18. After repeatedly contacting the service, this date was pushed forward to May 4. However, even May 4 is a complete disappointment for a brand like Tesla that positions itself as “premium.” I do not find such a long wait time for parts reasonable at all, and I see this approach as leaving the customer completely unsupported.

My vehicle is still sitting at the service center, and no alternative solution—such as a loaner car—has been offered. My daily life, work, and plans have been severely disrupted for the past 70 days, yet I have received no meaningful support from Tesla. I genuinely regret purchasing a vehicle from a brand I trusted; Tesla’s after-sales service has failed to meet any expectations or promises.

I request that Tesla take responsibility for leaving me without a vehicle for such a long time, expedite the part delivery and repair process, provide me with a loaner vehicle immediately, and offer concrete compensation for the inconvenience caused. Otherwise, I will continue to share this experience on all platforms.