Tesla Model Y Hood Sensor Malfunction Leaves Driver Stranded
Yesterday, a front hood sensor malfunction occurred in my Tesla Model Y Juniper. At first, it was only giving a warning, so I contacted Tesla service and followed all the steps they instructed me to perform, but the issue persisted. Later in the evening, the vehicle went into a speed-limited mode at 15 mph (24 km/h), and in rainy conditions, with my hazard lights on and the windshield wipers not working, I had to drive home in a very difficult and unsafe situation.
As of today, I cannot safely use my vehicle. When I spoke with service, they initially told me, “We’ll take care of it by Friday, or at worst next week.” I also informed them in good faith that I would be traveling abroad on April 3 and returning on April 11. However, shortly after this conversation, I saw in the Tesla app that an appointment had been scheduled for April 20, which effectively leaves me without a car for about 25 days. On top of that, although this is our only family vehicle, my request for a loaner car has not been addressed—I've only been told “we’ll get back to you,” but no one has followed up.
From my research, I have seen that this front hood sensor issue is quite common among Tesla users. For such a frequently occurring problem, I would expect Tesla Turkey to issue a recall or at least keep the necessary parts in stock instead of making customers wait for weeks.
I request that I be provided with a loaner vehicle for the period during which I cannot use my car and that the repair process be expedited so this sensor issue can be resolved as soon as possible.
Even though we had some communication issues, we ultimately resolved the problem with mutual goodwill. Initially, I was told I would have to wait 25 days for the part. Then it was moved up by a week. Then, five days after the issue, a mobile service came, replaced the part, and solved the problem. I think that for anyone who encounters my situation, waiting for a part is a thing, and Tesla Turkey keeping stock increases satisfaction. Overall, they are positive and solution‑oriented. I especially thank the person who came with the mobile service and the roadside assistance person who helped when I first called.
