Tesla Repeatedly Delays Service Appointment for Model Y Repair
On November 17, 2025, I created a service request for my Tesla Model Y Juniper due to a malfunction related to the wiring of the vanity mirror light. One week before my scheduled service date, my appointment was postponed by five weeks, and I was told this was due to extended part supply times. Even though more than 2.5 months have passed, my appointment was postponed again today. This time, I was told that the “sun visor” part is being sourced from overseas and that the estimated arrival date has changed. In other words, the same excuse is repeated each time using different wording, and no clear solution is provided.
I contacted Tesla after each delay. Initially, I was told that the “sun visor wiring assembly” was in transit and that the supply time had been extended. Today, however, I was told that the “sun visor” part is coming from abroad and that its arrival date has changed again. Despite all this time passing, the continued postponement of my service appointment with the same justification has created serious distrust. I am beginning to question whether the parts are actually reserved for my vehicle or being redirected to other cars, and it feels like I am being subjected to a deliberate stalling tactic. I have never experienced such poor service from any brand before.
My expectation from Tesla is that, without any further delays, my postponed service appointment is rescheduled to a reasonable date close to the original one, and that this repair is completed on a firm, non-changing date. I also request clear and transparent communication about the process and that this inconvenience is taken seriously.
