Tesla Model Y Underbody Damage—No Emergency Support Provided

On January 30, 2026, while traveling between cities with my family in my Tesla Model Y, the underbody protection panel broke on the road. Since I still had a long journey ahead and my spouse and child were in the car, I only requested a quick physical inspection to determine whether it was safe to continue driving. I also clearly stated that I was willing to pay for this service.

First, I went to Tesla Ankara service, but they did not physically inspect the vehicle at all and redirected me to Intercity Oto. Intercity Oto then directed me to Tur Oto Tesla service. Despite visiting three different “authorized service” locations in one day, I was turned away each time with the explanation that there was no technician available and that the car could not be inspected. No one arranged for a technician to check the vehicle, nor was I given any clear guidance or solution.

All I needed was to be told whether the vehicle was safe to continue driving or, if not, to be advised to leave the car at the service center and continue my journey with an alternative vehicle. In a situation involving the safety of my family and myself, the inability to provide even a basic inspection clearly demonstrates that Tesla’s service network is inadequate and unresponsive.

I am sharing this experience both to highlight my own inconvenience and to inform potential Tesla buyers about the quality of service and support. While vehicle sales are handled very effectively, I do not find it acceptable that the after-sales service is this insufficient and lacking in solutions. I expect Tesla to review and improve its service infrastructure and emergency response processes in Turkey, and to take concrete steps to prevent other customers from experiencing similar issues.