Tesla Model Y LED Light Bar Not Working—Warranty Denied

The front LED light bar (lighting unit) on my Tesla Model Y Juniper is not working. The vehicle was delivered on July 22, and a PPF (paint protection film) was applied on July 23 (pre-cut, no parts were removed). From the very first wash before the PPF application, there was moisture inside the LED unit. About five months later, in December, the LED completely stopped working. I am not sure whether this is related to the moisture issue. The service team did not provide any clear explanation.

Diagnosis without inspection:
Before even inspecting the vehicle, the authorized service immediately claimed, “If there is PPF, the issue is caused by the PPF.” A conclusion was made without any proper testing or inspection.

Contradiction with their own test:
Tesla’s own sealing test reportedly found that “no air ingress was observed, and sealing properties are intact.” However, the warranty claim was still denied with the explanation that “PPF heat may have affected the adhesive of the seals, posing a potential damage risk.” How can they claim heat exposure without evidence?

If the seals are intact, then the PPF heat did not cause damage. If there is no seal damage, how did this issue occur? If there is no heat-related damage, then blaming the PPF is invalid. This points to a manufacturing or assembly defect.

Main issue ignored:
The service only commented on the moisture inside the LED. However, my main issue is that the LED is not functioning at all—this was never properly addressed, nor was it replaced under warranty.

Denial of a widespread issue:
The service stated, “We have never received this complaint before.” However, many Tesla users report similar moisture issues in LED bars and headlights on social media. This appears to be a known, recurring problem.

Refusal to provide documentation:
I requested the test report, rejection reasoning, service form, and inspection report. I was told these could “only be shared upon request from legal authorities.” I was denied access to my own vehicle’s test results, and the vehicle was returned without proper documentation being provided.

Unprofessional conduct:
During the service process, I was addressed informally (“bro”), which I consider disrespectful. I will also file a complaint with the Consumer Arbitration Committee.

Request:
I request that the LED bar failure be repaired or replaced free of charge under warranty.