The front LED light bar (lighting unit) on my Tesla Model Y Juniper is not working. The vehicle was delivered on July 22, and a PPF (paint protection film) was applied on July 23 (pre-cut, no parts were removed). From the very first wash before the PPF application, there was moisture inside the LED unit. About five months later, in December, the LED completely stopped working. I am not sure whether this is related to the moisture issue. The service team did not provide any clear explanation.
Diagnosis without inspection:
Before even inspecting the vehicle, the authorized service immediately claimed, “If there is PPF, the issue is caused by the PPF.” A conclusion was made without any proper testing or inspection.
Contradiction with their own test:
Tesla’s own sealing test reportedly found that “no air ingress was observed, and sealing properties are intact.” However, the warranty claim was still denied with the explanation that “PPF heat may have affected the adhesive of the seals, posing a potential damage risk.” How can they claim heat exposure without evidence?
If the seals are intact, then the PPF heat did not cause damage. If there is no seal damage, how did this issue occur? If there is no heat-related damage, then blaming the PPF is invalid. This points to a manufacturing or assembly defect.
Main issue ignored:
The service only commented on the moisture inside the LED. However, my main issue is that the LED is not functioning at all—this was never properly addressed, nor was it replaced under warranty.
Denial of a widespread issue:
The service stated, “We have never received this complaint before.” However, many Tesla users report similar moisture issues in LED bars and headlights on social media. This appears to be a known, recurring problem.
Refusal to provide documentation:
I requested the test report, rejection reasoning, service form, and inspection report. I was told these could “only be shared upon request from legal authorities.” I was denied access to my own vehicle’s test results, and the vehicle was returned without proper documentation being provided.
Unprofessional conduct:
During the service process, I was addressed informally (“bro”), which I consider disrespectful. I will also file a complaint with the Consumer Arbitration Committee.
Request:
I request that the LED bar failure be repaired or replaced free of charge under warranty.
I am writing to report a critical manufacturing defect and a subsequent service failure regarding my 2025 Tesla Model Y Juniper (VIN: XP7YGCFS9SB675017). Despite being a brand-new refresh model with only 15,000 km, the vehicle has a serious water ingress problem in the liftgate assembly. I first not...
I went to pick up my Tesla on December 25, but due to the rainy weather, the car was delivered wet, making it impossible for me to inspect it properly. Upon driving it, I immediately noticed a problem with the wiper motor, which was making excessive noise while operating. I reported the issue, and T...
The cameras on my Tesla Model Y Juniper suddenly stopped working on February 13, 2026, and have not functioned at all since then. Because the vehicle’s cameras are completely disabled, driving the car has become both very difficult and seriously unsafe. Considering that my vehicle is only two months...
About 6 months ago, I noticed that the left rear door of my Tesla Model Y does not close properly. The vehicle is still under warranty, has never been in an accident, and does not even have a single scratch. Despite being kept in a garage and not used very frequently, there is a clear alignment issu...
Comments