On August 31, 2025, I placed an order on Temu for clothing and artificial nail products. Immediately after placing the order, I initiated a return. However, even after 21 days, my refund of ₺902 has not been processed. I contacted Temu customer service multiple times, but every time I received the s...
I made a purchase from Temu and paid with my credit card. Nevertheless, upon reviewing my bank app, I observed that the amount charged was not the same. I inquired with the bank and they explained that the discrepancy was a result of currency exchange, as the transaction was conducted in USD. Prices...
On September 8, 2025, I purchased a breast pump through Temu. Since we did not like the product, we decided to return it. I followed all the return procedures correctly — I obtained the return code, used Aras Kargo for shipment, and kept the delivery details. According to the system, the return pack...
On June 22, 2025, I placed a Temu order (PO-203-00292468350073745) for microfiber cloths, a Kia Sportage gear-shift knob cover, a hair clipper, and four 5 ml perfume bottles. I immediately canceled the purchase after realizing some items were wrong. The total charge was ₺1,423.18, paid by credit car...
On September 5, 2025, I ordered a DSO152 oscilloscope from Temu. The product description on the website was confusing and misleading, using information scrolling to create the impression that certain features, which did not belong to this model, were part of it. As a result, I was misled into buying...
On September 5, 2025, I ordered a DSO152 oscilloscope on Temu. The product page was misleading, as it used scrolling descriptions and presented features from higher models as if they belonged to this one. Because of this, I mistakenly purchased the entry-level DSO152 instead of the DSO510 I original...
Since September 11, 2025, I have had a ₺1,012 credit balance in my Temu account. This balance was created after I canceled a mistaken order, and the refund was issued as Temu credit instead of being sent back to my card. However, the credit cannot be used. Both in the mobile app and on the Temu web...
Over the past two months, I made several purchases on Temu, both from the main app and side apps like Farmland. Unfortunately, many of the items I received were defective or below expectations. For example, the flashlight arrived broken, the pajamas had visible stains, and the thermos lid was faulty...
On July 8, 2025, I bought a motorcycle bag with the order number PO-203-12365273720951928 via the Temu application. I canceled the order on the same day but the fee was withdrawn from my card. After the cancellation, I was asked if I wanted the refund to be made as a credit balance or to the card, s...
"My refund has been processed, thank you."
I am very disappointed with the delivery of my order from Temu. I purchased a Tesla roof sunshade (Order No: PO-203-08828727637110481, Tracking No: 71...
About two years ago, I purchased an oral irrigator from Temu for ₺800. The product arrived late and in a damaged box. When I opened it, the irrigator did not work at all. At that time, I tried to contact customer service for a return or replacement, but Temu has no phone support, only a virtual mess...
On August 28, 2025, at 16:21, I placed an order on the Temu website for sunglasses, a belt, and a bikini. The full payment of ₺1,382.50 was successfully charged to my credit card, and I used the email address d*****@gmail.com** during checkout. However, after payment, I received no order confirmati...
On August 20, 2025, I placed an order on Temu (Order No: PO-203-08643174392951363) which included a jacket, necklace, and pen. The shipment was supposed to be delivered to my İzmir Gümüldür address via Aras Kargo. However, despite the time that has passed, I have not received my order, and no delive...
On August 7, 2025, I initiated a return request through the Temu app. The total amount of ₺1,986.74 should have been refunded to my credit card, yet to this day, the refund has not been processed. When I contacted Temu customer service, they redirected me to my bank, saying the issue was on their s...
I requested a return for my Temu order PO-203-13706211968631905-D01, and within the app, it showed that the refund had been processed to my bank. However, it has now been about 1.5 months, and no refund has appeared in my account. During this time, I first contacted my bank (Yapı Kredi), but they c...
I have been trying to play the Temu Farmland game for the past 10 days on both my Windows 10 computer and my mobile phone, but the game consistently freezes at 65 manat and only shows 0.2% progress. Because of this issue, I cannot advance in the game at all. This problem has been ongoing since the ...
I placed an order on Temu on July 8, and my items were delivered on July 18, 2025. Since two of the products were not what I needed, I immediately returned them the next day. For the first returned product, Temu informed me that the refund had been processed on July 28 to my financial institution a...
On July 27, I canceled my purchase from Temu on the same day. My order number is PO-203-16986943706234076. I have been waiting for the refund of ₺633.68 to my credit card. Temu sent me a message saying the refund was reported to the bank, but when I spoke with my bank, I was told that no such notifi...
I placed an order for ₺1,354 on July 11th through the Temu website. I immediately canceled it. They told me the money had been refunded, but I called the bank and they told me I hadn't received the refund. I want this issue resolved and I want my money back.
On August 4, 2025, at 03:34 AM, I made a purchase on Temu to take advantage of a promotional campaign stating: “Buy 3 items within 30 minutes and receive a ₺3,300 coupon.” I completed my order with Order No: PO-203-03495303649911295, purchasing three eligible items as required. Despite fulfilling t...
As part of Temu’s “Free Product” campaign, I invited and got 25 people to download the app and confirm their participation. Initially, the required remaining balance to unlock the reward dropped predictably—from ₺1.00 to ₺0.50, then ₺0.30, down to ₺0.10, and eventually to ₺0.07. However, once it re...
I participated in a Temu promotional campaign promising a free product reward (including a thermal camera) in exchange for inviting friends. I invited 15 people, 7 of whom accepted the invitation by creating new accounts and fulfilling all required conditions. However, the system refused to count t...
I recently placed an order through Temu, purchasing a massage device and a foot file. Unfortunately, both products arrived with serious issues: the massage device was defective, and the foot file was missing a key part. I contacted Temu customer service, but they were unable to offer a solution. I ...
