On August 28, 2025, at 16:21, I placed an order on the Temu website for sunglasses, a belt, and a bikini. The full payment of ₺1,382.50 was successfully charged to my credit card, and I used the email address d*****@gmail.com** during checkout.
However, after payment, I received no order confirmation, no order number, no tracking number, and no details at all. Neither the Temu app nor the website shows any record of my purchase, as if the order never existed. This is extremely concerning given that my money was taken.
I immediately reached out to Temu live chat support, but no useful information was provided, and my issue remains unresolved. I have never experienced such a problem with Temu before, and it is unacceptable for a platform of this size to fail to confirm or track an order after charging a customer’s card.
I demand a detailed explanation regarding the status of my order and the payment. If Temu cannot provide proper order details, then I expect a full refund of ₺1,382.50 to be issued immediately.
On January 18, 2025, I placed an order for an electronics item through the Temu mobile app (order no. PO-203-10036491167272752). I later received an email stating that the order would be canceled and a refund would be issued. Although the email said my ₺1,618.03 refund was completed, no credit has a...
On August 16, 2025, and August 22, 2025, I placed two orders on Temu (Order Numbers: PO-203-21359351452791313 and PO-203-08646247800951313). I canceled both orders immediately after realizing I had purchased them by mistake. However, even after a long time has passed, I still haven’t received a refu...
On August 7, 2025, I initiated a return request through the Temu app. The total amount of ₺1,986.74 should have been refunded to my credit card, yet to this day, the refund has not been processed. When I contacted Temu customer service, they redirected me to my bank, saying the issue was on their s...
I accidentally clicked the “Buy” button on Temu, and ₺2,038 was instantly charged to my credit card since it was already saved on the app. As soon as I realized the mistake, I canceled the order and requested a refund for the withdrawn amount. On September 5, Temu support informed me that the refun...
On April 18, 2025, I made a purchase on Temu totaling ₺1,724.35. I canceled the order shortly after placing it—on the same day. However, despite weeks having passed, I have still not received a refund. I have contacted Temu multiple times regarding this issue. I provided all the necessary documents,...
Comments