My DS7 vehicle, delivered in September 2023, began showing deformation and marks on the horn area of the steering wheel while it was still under warranty. Believing this to be a manufacturing defect, I applied to the authorized service Koluman Ankara and requested that the issue be resolved under warranty. However, without providing any concrete technical justification, my request was rejected with the explanation that “you pressed the horn incorrectly, this is user error.”
Following this rejection, I applied to the Consumer Arbitration Committee, and with decision number 026920250012660 dated December 2, 2025, it was ruled that the vehicle is a defective product and that the related part must be replaced. Despite this clear ruling, Stellantis has not proactively contacted me in any way, and when I reach out, I am repeatedly brushed off without reaching any clear resolution.
Throughout the process, I have not received a satisfactory explanation from either the authorized service or Istanbul Customer Services. The service only stated that the issue was not covered by warranty, while customer service claimed they did not know why it was excluded from warranty, that they lacked technical knowledge, and that only the technical department could answer such questions. My repeated requests to speak directly with the technical department were never fulfilled. Instead, without presenting any technical inspection report, they limited their response to a speculative statement that “it may have occurred due to incorrect horn usage.”
I cannot accept that Stellantis has failed for so long to resolve this issue or communicate clearly, despite the explicit decision of the Consumer Arbitration Committee. I demand that the company, in line with its fundamental obligations, replace this defective part free of charge in accordance with the committee’s ruling, and that they conclude the process transparently, along with issuing a formal apology for the inconvenience and hardship I have experienced.
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