On July 8, 2025, I bought a motorcycle bag with the order number PO-203-12365273720951928 via the Temu application. I canceled the order on the same day but the fee was withdrawn from my card. After the cancellation, I was asked if I wanted the refund to be made as a credit balance or to the card, so I requested a refund to my card. I was told by Temu that the refund was made and that it would be reflected on my card within 15 days. However, even though we came to September, my refund has still not been made to my card. The last four digits of the virtual card I paid for are 8025. I have corresponded with customer representatives many times through the application for about two months. I was lingered every time and I was sent only unofficial, invalid writings. I also contacted my bank and got the information that no refund was made. I have the records of all correspondence. I want my money back to my card immediately.
On July 27, I canceled my purchase from Temu on the same day. My order number is PO-203-16986943706234076. I have been waiting for the refund of ₺633.68 to my credit card. Temu sent me a message saying the refund was reported to the bank, but when I spoke with my bank, I was told that no such notifi...
I placed an order with the number PO-203-16254830103590280 on March 6, 2025 at 19:58 through Temu. Just 1 minute after placing the order, I submitted a return request. As of today, 76 days have passed. This means 46 days have passed beyond Temu’s promise of a “refund within 30 days.” Temu has not fu...
On July 23, 2025, I placed an order through Temu with the number PO-203-19469739281270318. Although I canceled the order, the amount of ₺1,874.54 was still charged to my card (QNB Enpara). I was informed by Temu that the refund would be processed within 5–14 days. However, despite this period having...
I ordered items from Temu on October 24 under order number PO-147-13923492442233648, and a few minutes later I canceled the order on October 25, before the items were shipped, so I did not need to return anything. I requested a refund from Temu, and they provided a refund proof with a receive range ...
I ordered from Temu on March 21, 2025, and canceled it that same day. It's been almost 60 days, and I still haven't received my refund for order number #P0-203-04153546478632011. Whenever I attempt to get in touch, they insist that the refund has already been taken care of. I reached out to my bank,...
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