I purchased a white shirt from the Marks & Spencer online store on September 13, 2026. I washed the shirt before wearing... it for the first time, following the care instructions on the label. I washed it inside a laundry bag at 30°C, which is even lower than the 40°C temperature specified on the label
I placed an order through the Marks & Spencer online store on September 29 and specifically selected the same-day delive...ry option. Despite this, my order was not delivered even by September 30, and I still have no clear information about when it will arrive. I made the purchase specifically because
I purchased a bra from the Marks & Spencer Bodrum Oasis store on August 1. Because the lace began to thin and show signs... of deterioration within a short period of time, I took the bra to the Ataşehir Palladium store on September 22 to have it sent for inspection. My inspection request was registered
I placed order number 3339914923313222 through Marks & Spencer’s online store on September 12, 2026. I purchased two pai...rs of pants with this order, and the estimated delivery date shown in the system was September 13. However, 12 days have now passed and I still have not received my order. When I
I ordered two pairs of pants from the Marks and Spencer website. However, when my package arrived, I received women’s ni...ghtgowns that had nothing to do with my actual order. The incorrect products were delivered to me on Friday, and since then, I have been forced to spend my time and effort trying t
Reward points were added to my Marks and Spencer card during July 2026, and I planned to use these points for future pur...chases. However, I was only informed by SMS one week before that these points would be deleted in August 2026. Deleting the points with such a short notice period and informing cu
On November 11, 2025, I purchased a 3-pack of laser-cut underwear from the Marks & Spencer Bağdat Caddesi store. Among t...he products in these packs, several pieces developed issues where the adhesive parts came loose and the elastic bands became exposed. I am very disappointed that these products bec
On June 10, 2026, I purchased a product as a gift through the Marks & Spencer website. However, although the shipping co...mpany never delivered the package either to me or to the recipient, the order status was marked as "delivered" in the system. Furthermore, this delivery status was entered into the
On June 30, 2026, I purchased a women’s swimsuit from the Hilltown Marks & Spencer store. I have only used the swimsuit ...twice in a swimming pool. I live in a house with a pool, and despite using the product under completely normal everyday swimming conditions, it developed irritation and signs of fa
On June 25, 2026, I purchased the Linen Blend Mini Dress (10000001411032) from the Marks & Spencer Terracity store. I wa...shed the dress at 40°C according to the care instructions provided on the label, and I also placed it in a tumble dryer because the care symbols indicated that machine drying was a
On July 15, around noon, I experienced a serious issue with the fitting rooms at the Marks & Spencer İzmir Mavibahçe sto...re. The number of fitting rooms is extremely insufficient, and because customers who enter the fitting rooms stay inside for long periods, a significant line forms outside. Althou
On July 10, 2026, I ordered the burgundy “Suede Detail Slippers – 10000001281301” from the Marks & Spencer website. At t...he time of purchase, the website stated that the product would be delivered within 3–5 business days. Since I purchased the item as a birthday gift, the delivery timeline was espec
On July 15, I purchased a pair of pants from the Marks & Spencer Akasya Mall store using my credit card and paid approxi...mately $51 for the product. After purchasing the item, we had the pant legs shortened. Some time after this alteration, we noticed that there were holes in the fabric of the pants.
On November 18, 2025, I purchased a product from the M&S website “marksandspencer.com.tr” with order number 308237585321...4846. On November 24, 2025—exactly one week later—M&S sent me a text message saying that the product was out of stock, they would not be able to ship it, and my refund would be pro
I experienced a serious problem with the return/exchange process at the Marks & Spencer store in Kanyon, and I was unfai...rly accused. The product was originally bought on November 18, 2025 from the Suadiye branch and given to me as a gift on November 21. On November 22, I went to the Kanyon store—wit
The trousers I purchased on October 29 from the Marks & Spencer store in Bakırköy Capacity, Istanbul began to pill heavi...ly in less than two weeks of normal use. Experiencing this level of fabric deterioration in such a short time clearly indicates a serious issue with the material quality. I took t
On Friday, November 11, 2025 at 10:25 a.m., I returned the Marks & Spencer “Pure Cotton 5-Pack Woven Boxer Set (Dark Nav...y / XXL),” and the return package was delivered to Muratçeşme. My shipping tracking code is 602482967282. I completed the return by exercising my right of withdrawal under Law No.
I placed an order on the Marks & Spencer website with order number 3079692485111487. Even though three days have passed ...since I placed my order, it still hasn’t been delivered. I contacted customer service during this process and was told, “We will get back to you,” but I never received any follow-u
We purchased a Regular Fit Hooded Puffer Jacket from the Marks & Spencer Mavibahçe/İzmir store in March, and we have onl...y been using it for one month. During the second wash, the stitching along the bottom seam came apart and the filling spilled out. The jacket became unusable, and it also caused an
I purchased a King size duvet cover set from the Marks & Spencer online store. However, when the product arrived, there ...was only one pillowcase inside the package. I contacted customer service and had two separate conversations. In both cases, they informed me that the item was out of stock and that
On September 15, 2025, I purchased a women’s Feather Down puffer jacket from the Marks & Spencer online store. I chose i...t because I trust the brand’s quality, even though it was priced higher than similar products on the market. Since the weather was warm, I only wore the jacket a few times and for
I ordered a ceramic candle holder from Marks & Spencer’s online store, but it was delivered broken because it was shippe...d only in a plastic bag. I was really surprised and disappointed that such a fragile item was sent without any protective packaging—no cardboard box or bubble wrap. How could a wel
I returned two of my orders from Marks & Spencer on September 19 and 27. However, despite the time that has passed, my r...efunds have still not been approved or credited to my account. My order number is 720. Even though I contacted customer service multiple times and explained the situation clearly,
On September 23, 2025, I ordered a Pure Linen Pleated Pants from Marks & Spencer’s online store under order number 30337...53585811438. I chose the express shipping option and paid an additional fee for it, but the product was not delivered on time. During this period, I contacted customer service five
Marks & Spencer, commonly known as M&S, is a major British multinational retailer specializing in clothing, home products, and high-end food. The business was founded in 1884 by Michael Marks and Thomas Spencer in Leeds, United Kingdom, and is owned and operated by Marks and Spencer Group plc.
Customer Support Phone: 0333 014 8000 (Online Orders) or 0333 014 8555 (Store Enquiries)
Customer Support Email: [email protected]
Marks & Spencer operates in the retail, grocery, and department store sectors. The company serves millions of customers through brick-and-mortar stores across the UK and internationally, as well as through its global e-commerce platform and mobile apps.
Public feedback regarding Marks & Spencer frequently highlights dissatisfaction with online order handling, logistics, and digital customer support response times.
If you’ve experienced issues with Marks & Spencer, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
