On November 18, 2025, I purchased a product from the M&S website “marksandspencer.com.tr” with order number 308237585321...4846. On November 24, 2025—exactly one week later—M&S sent me a text message saying that the product was out of stock, they would not be able to ship it, and my refund would be pro
I experienced a serious problem with the return/exchange process at the Marks & Spencer store in Kanyon, and I was unfai...rly accused. The product was originally bought on November 18, 2025 from the Suadiye branch and given to me as a gift on November 21. On November 22, I went to the Kanyon store—wit
The trousers I purchased on October 29 from the Marks & Spencer store in Bakırköy Capacity, Istanbul began to pill heavi...ly in less than two weeks of normal use. Experiencing this level of fabric deterioration in such a short time clearly indicates a serious issue with the material quality. I took t
On Friday, November 11, 2025 at 10:25 a.m., I returned the Marks & Spencer “Pure Cotton 5-Pack Woven Boxer Set (Dark Nav...y / XXL),” and the return package was delivered to Muratçeşme. My shipping tracking code is 602482967282. I completed the return by exercising my right of withdrawal under Law No.
I placed an order on the Marks & Spencer website with order number 3079692485111487. Even though three days have passed ...since I placed my order, it still hasn’t been delivered. I contacted customer service during this process and was told, “We will get back to you,” but I never received any follow-u
We purchased a Regular Fit Hooded Puffer Jacket from the Marks & Spencer Mavibahçe/İzmir store in March, and we have onl...y been using it for one month. During the second wash, the stitching along the bottom seam came apart and the filling spilled out. The jacket became unusable, and it also caused an
I purchased a King size duvet cover set from the Marks & Spencer online store. However, when the product arrived, there ...was only one pillowcase inside the package. I contacted customer service and had two separate conversations. In both cases, they informed me that the item was out of stock and that
On September 15, 2025, I purchased a women’s Feather Down puffer jacket from the Marks & Spencer online store. I chose i...t because I trust the brand’s quality, even though it was priced higher than similar products on the market. Since the weather was warm, I only wore the jacket a few times and for
I ordered a ceramic candle holder from Marks & Spencer’s online store, but it was delivered broken because it was shippe...d only in a plastic bag. I was really surprised and disappointed that such a fragile item was sent without any protective packaging—no cardboard box or bubble wrap. How could a wel
I returned two of my orders from Marks & Spencer on September 19 and 27. However, despite the time that has passed, my r...efunds have still not been approved or credited to my account. My order number is 720. Even though I contacted customer service multiple times and explained the situation clearly,
On September 23, 2025, I ordered a Pure Linen Pleated Pants from Marks & Spencer’s online store under order number 30337...53585811438. I chose the express shipping option and paid an additional fee for it, but the product was not delivered on time. During this period, I contacted customer service five
On September 22, I ordered a pocketless men’s shirt from Marks & Spencer through Trendyol. When the order was delivered ...on September 24, I opened the package and realized that I had received a shirt with a pocket instead of the pocketless model I had ordered. The product description and images on th
On December 21st at around 20:30, I went into the Marks and Spencer store in Antalya Terracity AVM with my 2-year-old da...ughter to do some shopping. My daughter headed towards the section with snow globes in the middle aisle. Since the glass products in this aisle were at a level that children could
I placed order #2775981360029509 on November 28, and it still hasn’t arrived. Despite contacting Marks & Spencer custome...r service multiple times, I’ve received no effective assistance. The tracking status shows the order was shipped, but there is no record of it with Kolay Gelsin, the courier servic
I recently made a purchase at the Marks & Spencer Bilkent store using my accumulated points. The next day, I returned to... exchange one of the items. During this process, the equivalent monetary value of the points I had used was charged back to me. At no point during the initial purchase was I inform
I placed an order with Mark & Spencer (tracking number: 2787796216418238P1), and there was an issue with the address bei...ng incorrectly recorded. I contacted their customer service via WhatsApp every day from 12/12/2024 to 16/12/2024, requesting an address update. Each time, I was assured the address
As a frequent Marks & Spencer online shopper, I consistently encounter problems with my orders. Despite regularly report...ing these issues to customer service, nothing ever improves. My latest experience was particularly frustrating—after submitting photos as proof for a complaint, I received no respo
I purchased a sweatshirt from Marks & Spencer, and despite following the washing instructions carefully, it started pill...ing after the very first wash. I took it back to the store to report the issue, but after inspection, they claimed it wasn’t a production defect or a washing error. This is disapp
I recently ordered a 9-12 month-sized jacket for my son from Marks & Spencer. However, upon receiving the package, I was... shocked to find a different jacket accompanied by an invoice addressed to someone else. This mix-up is unacceptable, especially since I urgently needed the jacket for my son. Att
I ordered a product from Marks & Spencer on October 9, and after 12 days, I’m still waiting for it to arrive. The order ...was initially sent with Kargoist, an unreliable shipping company, which returned it to the store without even attempting delivery. I requested Marks & Spencer to resend the item, b
On October 7, 2024, I placed an order (Order No. 2731043801712194) with Marks & Spencer, and it has now been over a week... without any shipment update. Despite repeated calls to customer service, I’m only told that the item is “being prepared,” yet no one seems to be actively working on resolving the
Hello, I have repeatedly sent my red hat from Marks & Spencer in for inspection, yet each time, my request has been deni...ed with the claim that the defect is not due to a manufacturing issue. I cannot understand why you refuse to acknowledge that this is a production fault and why a return for a clea
I recently purchased a 5-pack of underwear from Marks & Spencer, expecting the same high quality I’ve experienced with t...heir products in the past. However, I was quickly disappointed – the waistband stitching came undone, and the fabric in the gusset started to fray after only a short period of use.
I recently purchased two 4-pack sets of socks for my husband from Marks & Spencer but accidentally bought the wrong size.... When I went to the store to exchange them for a smaller size, I was informed that socks are considered innerwear and therefore non-returnable. I find this policy inconsistent, es
