Temu's Fake Tracking: 24+ Hour Flight to Nowhere?
I'm seriously questioning whether the order I placed through Temu even exists. The tracking history showed my package heading to the airport for over 24 hours, then—strangely—after I contacted customer service, a bunch of updates suddenly appeared out of nowhere. The same package that was "on the way to the airport" for an entire day was suddenly marked as "arrived" at the airport and later even shown to be on a flight, all within a few hours. I initially thought the issue had been resolved—until the flight, which should've taken between 11 to 14 hours at most, somehow exceeded 24 hours and is still marked as "in the air." What kind of flight is this? I have serious doubts about the authenticity of this entire process. The customer service agents (if they are real people and not bots) keep repeating the same scripted responses in broken Turkish, while oddly using Turkish-sounding names. If Temu is truly a transparent and reliable platform, then they should have no problem providing detailed flight information—such as departure and arrival airports, flight number, and whether there is any layover. Otherwise, I’m left with no choice but to assume I’m waiting on a plane that doesn’t even exist. This experience is turning into a complete disaster. Either provide transparency or admit that this whole operation is a farce. If Temu cannot ensure basic transparency in shipping and customer support, then it has no place calling itself a global platform. Stop misleading customers with fictional updates and start acting like a real company.
Hello, n******. Thank you for reaching out to us and we apologize for any inconvenience caused. Customer satisfaction is our priority and we are working to improve our service. If you need assistance, you can contact us. We would be happy to help resolve the issue.
It's as if you are responding. So-called Turkish customer service representatives who talk like robots and don't even know Turkish. They keep repeating the same things. Shopping from you is a regret. I hope you don't deceive more people.
Customer service has started giving the same answers no matter what you ask. There is no longer anyone you can actually get a response from. I have reported the situation to the Ministry of Trade via CİMER. You are required to be transparent about the product for which you have already collected the tax. The company/plane/system—everything is unclear. It is not even possible to reach you. The fact that you do not have a legal representative in our country does not mean there will be no consequences. Your customs procedures will most likely be monitored. I am sure many people like me will follow this path because it is impossible to communicate with you properly. At the same time, I am sharing the same complaint via email with relevant institutions and organizations in China to have your company’s operations investigated. This was my first and last purchase. Let others buy knowingly—there is no one to contact, no progress.
Your so-called customer service has now become completely non-functional. No matter what I ask, I receive the same meaningless, automated responses. It is now crystal clear that there is no real human support available to resolve issues. I have formally reported your company to the Turkish Ministry of Trade via CİMER, our government’s consumer complaint platform. You have collected the full amount of tax in advance — this gives you a legal and ethical obligation to ensure transparency in your shipment, system, and support. Yet currently, everything is vague or deliberately hidden — the courier, the flight, even the tracking system itself. And worst of all: there is absolutely no way to reach a real person in your company. Even if the current estimated delivery range is between May 21 and June 5, this does not justify your complete lack of transparency or your failure to provide consumers with accurate and timely information throughout the process. The absence of a legal representative in Turkey does not protect you from consequences. Your logistics and customs processes are now likely to be monitored by authorities. I am certain that many other customers will follow the same legal route, because it is simply impossible to communicate with you directly in any meaningful way. I have also forwarded this same complaint via email to relevant regulatory bodies in China, to encourage an official review of your business practices. This was my first and will be my last purchase from your platform. Any potential customers reading this: beware — if something goes wrong, there will be no one to speak to, and no way to fix it.
