Request for Delivery Update or Refund

I am a regular Temu customer from South Africa and placed a clothing order that I paid for on 12 October 2026. For this order with CN EXPRESS tracking number D80013011737, the estimated delivery period shown on the tracking page is 20 October to 4 November 2026. Unlike my previous orders, which usually arrive within about 10 days, this shipment is experiencing an unusual delay and the tracking information has not been updating properly. The last update I can see on the tracking page is dated 26 October 2026 and shows the parcel as “In Transit”. Since then, for several days there have been no new scans or movements recorded, which is very worrying for me. I would like Temu to urgently check and confirm the current location and status of this order, explain the cause of the delay and ensure that the parcel is delivered to me as soon as possible. If the shipment is lost or cannot be delivered, I request an appropriate solution such as a refund or reshipment of the items.