I purchased a Smeg dishwasher trusting the brand’s global reputation. However, the product has been malfunctioning repeatedly for over a year, and despite multiple service visits and paying over ₺30,000 in repair costs, the machine still does not work. The first service team (Evser Teknik) replaced ...
The experience I’ve had with Smeg products has been incredibly disappointing and trust-breaking. I purchased a 3-piece built-in set from the Smeg branch in Alsancak, Izmir, and shockingly, each item arrived with a defect. Most frustrating of all was the hob, which developed visible black marks on i...
About a month ago, I purchased a Smeg matte black kettle, and although I’ve used it very lightly, I’ve already noticed stains forming on the lower part of the kettle. No matter how gently I clean it with a cloth, the marks won’t come off — and this is extremely disappointing for a premium brand. I ...
I bought a Smeg kettle (KLF05CREU) in Sweden and brought it to Turkey, where I've used it just 3-4 times. Even with limited use, I've noticed that the inside of the kettle is beginning to show signs of mold. If the kettle were crafted from premium materials such as quality steel, it wouldn’t rust, a...
"I would like to start my words by saying good morning. The Smeg dough mixer I bought from the Ankara Ankamall Jumbo store turned out to be faulty. Subsequently, as a result of some correspondence, Ms. Gülden from the supplier company (Boğaziçi İthalat) facilitated the exchange of the Smeg dough mixer since the product was newly purchased and information was provided within a short period. I thank them and wish them success in their work."
I placed an order for a Smeg thermos on September 21, but I have yet to receive any updates or information about the shipment. This lack of communication is frustrating, and I now want a full refund. Despite the site’s frequent advertisements, it’s clear from other complaints that it’s unreliable. W...
I purchased a Smeg electric stove about a year ago, and despite reporting an issue with the middle burner three months ago, the company has failed to fix it. As shown in the video, the middle burner shows an "A E" light, and the service team initially claimed the issue was covered under warranty and...
I placed an order for a Smeg thermos on September 25, 2024, through the Glanzendhome website, and it still hasn’t been shipped. When I try to track the order using the number on the invoice, it says the order cannot be found. I can’t follow up on the shipping, nor can I check the status of my order....
I purchased a fully automatic Smeg espresso machine on August 28, 2023. By December, it began showing a “waste container full” error despite being empty. After being referred to a technical service by Smeg, I was informed that a part replacement was needed. I waited over a month for the part to arri...
I have had the same peeling problem in my SMEG Kettle MDA product 2 times a year. On the first time my product was peeled the change took place, but on the second time they said they would help with the change with my SMEG Kettle MDA on the phone while I called them, but they sent the product back i...
a couple of years back, we got ourselves a SMEG fridge. I can give you the model number if you need it. But, the thing is, we've been having some issues with it not cooling properly. We've had the folks over at ELIT TEKNIK try to fix it, but the problem just keeps coming back. So, even though they ...
I bought a Smeg dough mixer, and after a month of use, the motor would lift the dough hook without pressing the lift button. I contacted the company, and they advised me to send it to the service center. However, they returned it to me, claiming that they had fixed it, but it had not been fixed, and...
I strongly advise against purchasing Smeg products. I recently bought a Smeg kettle in Turkey, and the surface of the kettle began to swell after a short time. I contacted the local distributor, but they were unhelpful and refused to help. I was frustrated and disappointed by their lack of assistanc...
I recently purchased a Smeg refrigerator with an integrated ice maker and a dispenser. There's a problem with the freezer section. They indicated that the component responsible for producing ice would be replaced. In accordance with the warranty terms, we have been awaiting the delivery of the part ...
