Temu Orders Stuck as “Packed” for Weeks Without Shipping

July 3 12:41 AM

I placed around twenty different orders with Temu in June, approximately between the 24th and the 26th, and we are now in July, yet I still have not received my packages. When I check the status, some orders are only showing as “packed” and Temu even says some of them have not been shipped at all. Despite a whole month passing, they are still unable to give me any clear delivery date or explanation about where my items are and why they are not in transit. I have contacted Temu customer service many times and have texted with what feels like dozens of different agents. My hand is tired from constantly messaging them, and every time I receive different, inconsistent answers that feel like lies rather than real information. No one has properly explained the cause of the delay or taken responsibility, even though Temu has already taken my money. I do not want a refund; I want my orders. I expect Temu to immediately ship all my pending items, provide accurate tracking information, and clearly explain why my orders from June are still not in transit after all this time. I find this situation very unprofessional, and I want Temu to urgently resolve this and make sure my packages are delivered without any further delay.

Comments

Similar Complaints

Temu Won't Refund My Money or Update the Status of My Orders After 10 Days

February 4, 2025 12:06 PM215

I’ve had a really disappointing experience with my Temu orders. I’ve been waiting for weeks, and there’s been absolutely...

Temu Promised Expedited Delivery but I Never Got My Order

June 26, 2025 8:47 AM59

I made a purchase on the Temu app on May 23. The product was labeled as “expedited delivery” and was guaranteed to arriv...

1

Temu Failed to Deliver My Order Even Months After Payment

July 4, 2025 11:38 AM93

I placed an order on Temu and made the payment on May 10. Although the promised delivery date was July 5, there has been...

1

Temu Did Not Refund Me After I Canceled My Order

June 29, 2025 1:06 AM72

I made an order on Temu on May 28 and canceled it right away. Even though I was informed that the refund was processed, ...

1

Temu Order Not Delivered and Misleading Updates Complaint

April 3 2:07 PM95

Temu makes fake promises and provides misleading updates, along with very poor customer support. As shown in the attache...