Temu’s delivery guarantee is not real. I was misled by videos on social media about Temu. On their website, they claim there is a guaranteed delivery. So, I placed an order. However, the products appear as "delivered" in their system, and therefore, they do not provide any delivery information, do not resend the items, and do not refund my money either as credit or through the original payment method. I contacted them several times, and the response was always the same: “The system shows the delivery was completed. Please check with the courier or the delivery company.” They avoid taking responsibility. I asked them to show me proof of who received the package — any kind of documentation — but there is none. It’s not a trustworthy site. If this is how the service works, I can’t even imagine what the actual products would be like.
I canceled two orders worth ₺1316 and ₺629 that I placed on the Temu shopping platform about six months ago, following all the proper procedures, and the refund process was initiated. However, Temu has not issued any refund. Instead, they provided a fabricated digital document labeled as a "proof of...
I placed an order on Temu and made the payment on May 10. Although the promised delivery date was July 5, there has been no update regarding the shipment. It’s now well past the deadline, and I haven’t received even a basic tracking link. Despite repeatedly asking Temu about the location of the item...
I made a purchase on Temu, but not a single item I ordered was delivered. Instead, I received a package containing someone else’s order. To make matters worse, the package I got was clearly addressed to another person—their name was printed right on the label. Yet when I reached out to Temu to retur...
On February 28, 2025, I bought two products from the Temu shopping site, trusting the platform. I canceled my order on the same day, and a message appeared in my account stating that the money had been refunded. Specifically, the refund notification showed a projected return to my original payment m...
I want to talk about my bad experience with Temu’s return process. I sent back my products, but I still haven't received my refund, even though the Temu platform says it was “refunded.” I reached out to them, and all they keep saying is to check with my bank, but I still don’t see any refund in my a...
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