My Tefal toaster is out of warranty, and it recently broke down with an issue in the button. I took it to a Tefal service center, but it's been nearly two months without any updates. I keep calling them, and all I get are responses like "It's being checked," "The button needs replacing," "It's out o...
I purchased a Tefal 24 cm ceramic pan, and despite hand washing it, I noticed scratches forming within just one week of use. On June 3, 2024, I submitted the pan to the authorized service center, Grup Teknik Kızılay, for inspection. However, it has now been two months, and my product is still under ...
For the past two years, I have been actively using my iron. Due to the constant limescale buildup in almost every use, I now fear ironing. Unfortunately, we can no longer use the Tefal brand that we chose as a world-renowned brand, and we are no longer recommending it to our friends and family due t...
On June 28, 2024, I purchased the Tefal Easy Fry Grill Steam from the Tutku Home Appliances store in Izmir Buca Şirinyer. After watching the usage videos via the QR code on the box, I tried to cook potatoes. However, the results were disappointing. Despite following the video instructions, where the...
From the Tefal store in Şanlıurfa Piazza Avm, I purchased the Clipso+ Precision Pressure Cooker Set - 4.5 l and 6 l pressure cookers on 11.11. 2023. After the first use, the product developed a sticky bottom, prompting the service to replace it. Nevertheless, we encountered the identical issue with ...
I purchased three products from the Tefal store at Mersin Marina, intending to find them cheaper elsewhere. On the same day, I decided to return the products, but the store refused without providing any reason. There were no signs or information about their return policy in the store, and we were no...
I bought a Tefal iron that began to leak water and lose heat after it initially heated up. To resolve the issue, the recommended course of action was ...
We purchased a Tefal 130 AI Robot Vacuum with a "wetting" feature for mopping, fully guaranteed by Tefal. When this feature failed to work, we took the product to the Y***** technical service, as directed by Tefal. They didn't even provide a service voucher and didn't attempt any repairs. After keep...
Since December, I've been facing the same issue as depicted in the visuals. Despite showing the images to the Media Markt store where I purchased it and requesting it be taken under warranty, they insisted it was fine and refused to refund it. The product doesn't always malfunction but intermittentl...
My Tefal 6x model pan's nonstick surface started to deform and stick within just two years, revealing the underlying layer. Despite my careful usage and gentle cleaning, the pan's weakness caused this damage over time. Concerned for my health, I sent it for repair or replacement, only to have it ret...
I bought the 'Tefal Easy Fry Grill Precision Plus' from the Tefal store in Gordion. I was under the impression that it was produced in France, but when I got home, I realized that it was actually manufactured in China, as stated on the box. I took the store's word for it and made the purchase withou...
I bought a Tefal iron from Trendyol. After only a few uses, the iron began to leak an excessive amount of water from various places. Although I have the warranty document, I discovered that the nearest authorized service center is quite a distance away from where I am. I'm unsure of how to get in to...
I bought the Tefal RG7675 X-Plorer Serie 75 robot vacuum and have been using it for more than two years. The device works well, with the added benefit of two front brushes and easy emptying and cleaning. However, despite my belief in Tefal's extensive service network and replacement parts availabili...
I want to highlight that the Tefal Ceramic Renew Pan, advertised and sold as a non-stick pan in commercials, online retail platforms, and stores, does not live up to its claims. I submitted my complaint to the service center as outlined below. However, I'm yet to receive any response from customer s...
We purchased a Tefal RG7675 X-Plorer Serie 75 robot vacuum cleaner and have been using it for more than a year. The product vacuums well, like any other robot vacuum cleaner. It's convenient to have dual front brushes, and it's easy to empty and clean. However, the issue arises with the availability...
On March 16, I bought a Tefal vacuum from MediaMarkt in Sultanbeyli. On March 18th, I initiated a return request because it failed to function properly. However, the service report informed me that there was no problem with the device because it had reportedly been clogged and cleaned. After retesti...
I bought a Tefal X-PLORER S75 RG7675 robot vacuum cleaner. I am completely satisfied with its performance. Unfortunately, the product's mop is currently unavailable, both online and at authorized service centers. When I reached out to customer service, they informed me that there was a significant d...
Since purchasing the Tefal TY99F1X Force15.60 Flex cordless vacuum in November, it has been to the service center twice. The technical service in the region claims there are no issues and promptly returns it. However, the vacuum expels what it sucks in. It's as if they're mocking me, saying 'There's...
My Tefal Travel Mug Easy Twist Grip Thermos, which holds 0.36 liters, has a damaged silicone lid, and I can't find any replacement parts for it. I find it disappointing that a well-known company such as Tefal does not provide sufficient spare part support. Customer service has verified that spare pa...
Hello, My name is Fatma Ç*******. On December 24, 2024, I bought a Tefal Airfryer from the Gordion store of Vatan Bilgisayar. After some time, I attempted to cook fish with it in the comfort of my own home, and the outcome was absolutely disastrous. The odor was so overpowering that I couldn't even ...
I encountered a significant issue with my robot vacuum purchased in May 2023. Although the faulty unit was replaced with a brand new one, within just 7 months, one of the two vacuums it contains has all its brushes broken. When I contacted technical support, they informed me that the warranty had ex...
My Tefal EY801D Easy Fry & Grill & XXL Airfryer, purchased from Media Markt Adana Optimum store, fails to cook properly. Despite following the user manual and watching various Youtube.com videos, attempts to cook Chicken, Meatballs, and Potatoes were unsuccessful. We took it to the service for inspe...
bought Tefal Activflow Expert, I wish I hadn't, really....the teeth on it broke when I used it for the second time. I could only use it twice...And the worst part is, I haven't even finished paying for it in installments yet. bummer! I tried reaching out to customer service today, but unfortunately,...
My Teflon pot, which I bought from the Tefal brand and had casts in it, was not replaced even though my warranty was still valid, citing "user error". The service representative to whom I took the pot first referred me to another official service, and when I complained, he said sorry and took my pot...
Tefal is a market-leading brand in the cookware and small appliance industries, and the company's innovative and high-quality offerings have earned it recognition worldwide. The company originates in France, where it was established in 1956. Since then, the company has expanded its operations to more than 120 countries. A wide variety of cookware, including pots, pans, and pressure cookers, as well as small appliances, such as toasters, kettles, and food processors, are among the products available from this business.