I encountered a significant issue with my robot vacuum purchased in May 2023. Although the faulty unit was replaced with a brand new one, within just 7 months, one of the two vacuums it contains has all its brushes broken. When I contacted technical support, they informed me that the warranty had expired and the product was sold for around 650 ₺. It's baffling how a brand-new product of just 7 months could have this issue, especially when my previous unit had no brush problems until it malfunctioned. I can't comprehend how all the brushes could break within this short timeframe. Considering the age of the product and the fact that one brush is still intact, I request the free replacement of this brush assembly.
I bought a robot vacuum cleaner from Tefal in August 2021, but after just over 1.5 years of use it had to be sent in for warranty due to a stuck wheel. The problem was fixed, or so I thought - and then when we took it back to the service because of an issue with the roller brush, they said the tires...
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i...
We purchased the Tefal X-Plorer Serie 95 robot vacuum cleaner in 2023 for ₺11,000, but since the day we bought it, I have not gotten any efficiency from the device due to ongoing issues. I went to the store to report my complaints, but they kept stalling me and said the product was being sent to tec...
I bought Tefal's X-plorer 75 series robot vacuum cleaner for 10,000 TL, but it broke and had to be sent to the service center. After waiting for a while, the service center decided to replace the product, but because it wasn't available, I had to wait longer. I called the center to find out what was...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
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