My Tefal Robot Vacuum's Head Broke in Less Than a Year
I encountered a significant issue with my robot vacuum purchased in May 2023. Although the faulty unit was replaced with a brand new one, within just 7 months, one of the two vacuums it contains has all its brushes broken. When I contacted technical support, they informed me that the warranty had expired and the product was sold for around 650 ₺. It's baffling how a brand-new product of just 7 months could have this issue, especially when my previous unit had no brush problems until it malfunctioned. I can't comprehend how all the brushes could break within this short timeframe. Considering the age of the product and the fact that one brush is still intact, I request the free replacement of this brush assembly.
Dear Customer, We would like to inform you that the necessary research regarding the matter will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Sincerely, Groupe SEB Customer Communication Center Call Center
Dear Customer, As the Groupe SEB Customer Contact Center, we wanted to get in touch with you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you through the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Contact Center between 09:00-18:00. We will assist you as soon as possible. Sincerely, Groupe SEB Customer Contact Center
I contacted you through your number 0850 222 4050. I understood that you could not take responsibility for the product you delivered brand new 7 months ago. It was stated that the warranty had expired and that this was the procedure. While conveying the issue, I had already mentioned that the warranty had expired and that there was such a problem with the new device you provided. You called just to call. I did not request a new product or a refund from you. I requested the brush. How is it that the brushes of my old device, which I delivered to you, remained intact for 2 years in the same house and among the same items? Was there a problem with the quality of the new device you provided?
Dear Site Officials, The consumer mentioned above has been informed in accordance with the procedures. However, no different action can be taken apart from the information conveyed to them. We present this for your information and wish you good work. Best regards, Groupe SEB Customer Communication Center
I am waiting for a response.
