Tefal X-PLORER S75 Mop Unavailable
I bought a Tefal X-PLORER S75 RG7675 robot vacuum cleaner. I am completely satisfied with its performance. Unfortunately, the product's mop is currently unavailable, both online and at authorized service centers. When I reached out to customer service, they informed me that there was a significant demand for the mop. However, it is currently unavailable at any authorized service center, has not yet arrived in Turkey, and the company is still in the process of negotiating. Afterward, when I contacted customer service once more, they verified that the product was not available. I'm feeling lost and unsure of my next steps. It's quite frustrating to see a product being sold on the market without any replacement parts available, especially for the most worn-out and deteriorated part, the mop. It raises the question of why this is the case. I kindly request information from the authorities.
Dear Customer, We would like to inform you that the necessary research regarding the issue will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Best regards, Groupe SEB Customer Communication Center
Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you using the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center between 09:00 and 18:00. We will assist you as soon as possible. Sincerely, Groupe SEB Customer Communication Center
