I bought the Tefal RG7675 X-Plorer Serie 75 robot vacuum and have been using it for more than two years. The device works well, with the added benefit of two front brushes and easy emptying and cleaning. However, despite my belief in Tefal's extensive service network and replacement parts availability, I was greatly incorrect. During power failures, the device moves away from its original location and continues to roam around the house until stopped. Once, during a power outage, the device ran out of battery, leaving me with a dead vacuum when I returned. Before the holiday, I took it to the service center due to battery depletion and was told they didn't have it in stock locally or even in Istanbul, but it would be shipped from France. It's been 40 days, and no battery or other required parts have come. When I contacted customer service, they informed me that they had received my complaint and would get back to me. I communicated my dissatisfaction, asking how a product sold in Turkey could be unavailable nationwide. I even proposed that they discontinue selling the item if it is giving users any inconvenience. Everything appears to be in order throughout the sale, but then problems begin to arise. I am quite upset and wondering when I will receive my batteries. At this rate, I may need to replace the entire robot.
I bought a Tefal X-PLORER S75 RG7675 robot vacuum cleaner. I am completely satisfied with its performance. Unfortunately, the product's mop is currently unavailable, both online and at authorized service centers. When I reached out to customer service, they informed me that there was a significant d...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
We purchased a Tefal RG7675 X-Plorer Serie 75 robot vacuum cleaner and have been using it for more than a year. The product vacuums well, like any other robot vacuum cleaner. It's convenient to have dual front brushes, and it's easy to empty and clean. However, the issue arises with the availability...
A year ago, I bought an Explorer 75 model robot vacuum cleaner from the Cesme Tefal store. And that's when it all started. It had its first malfunction about three months after I bought it, and after that, it started to malfunction regularly every three months. The first fault she made was that she ...
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i...
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