Since December, I've been facing the same issue as depicted in the visuals. Despite showing the images to the Media Markt store where I purchased it and requesting it be taken under warranty, they insisted it was fine and refused to refund it. The product doesn't always malfunction but intermittently, after about five uses, it acts up like in the video twice. Despite leaving it at the service center and contacting the seller four times, they kept returning it, claiming it's fine. Even after contacting Tefal headquarters and sending updated videos via WhatsApp multiple times, there has been no response. They only replied once, focusing on the placement issue. Despite sending measured videos, there has been no response. Despite changing the machine's position as instructed, the same problem persists. I kindly request the authorities to address this matter.
In times of fluctuating intervals, depending on the issue, there are video recordings available. Despite showing the recordings with the problem, the service and authorized service denied the issue. Finally, communication was made with Tefal headquarters and videos were sent. They were reviewed. The problem was identified. However, my exemption and a guarantee of a definite solution to the problem were not provided. Within the warranty period, there was an opportunity for repair due to malfunction to continue the warranty, for a trial opportunity. Now, warranty replacement is requested. Rejected. Maintenance was mandatory.
The Tefal Easy Fry XXL I bought from Media Markt broke down on the second use, after the first. I left the product at the service, and on the 4th day when I called about it, the secretary asked the manager about my product. The manager said the product is under warranty, and they will look at it whe...
The Tefal upright vacuum cleaner I purchased from Media Markt turned out to be faulty. The turbo head was not working, and when I requested a return, my request was denied. I sent the product to service, but it was returned without being fixed and is still defective. Neither Media Markt nor Tefal st...
A few months ago, I purchased a Tefal iron that has been nothing but trouble. It has been sent to Tefal's authorized service center, Ata Elektronik in İzmir, three times. Each time, it was returned with the claim that there’s “no issue.” However, the iron clearly leaks water abnormally, as shown in ...
I bought a Tefal FW2018 Easy Fry & Grill & Steam+ oil-free fryer from Media Markt on November 19, 2023. That night, we tried using it, but it made so much steam, like when water boils in a kettle. After we took out the device, we found water inside, making puddles around the lid. We also use the sma...
On June 17th, I purchased a Tefal steam iron from the Metropol store, and it began leaking water within a week. When I called customer service, they suggested several checks, but the problem worsened. I took it to the service center, and they returned the product after a few days with no documentati...
Comments