Dissatisfied with Tefal Easy Fry Grill Steam's Performance and Service
On June 28, 2024, I purchased the Tefal Easy Fry Grill Steam from the Tutku Home Appliances store in Izmir Buca Şirinyer. After watching the usage videos via the QR code on the box, I tried to cook potatoes. However, the results were disappointing. Despite following the video instructions, where the potatoes were supposed to cook in 15 minutes, they remained uncooked even after an hour.
On July 13, 2024, I took the product to the authorized Tefal service center in Şirinyer. The staff insisted that I should have soaked the potatoes in water or preheated the device. They assured me they would run a cooking test and provide feedback within a few days. However, five days passed without any updates. When I contacted them, they said they were waiting for spare parts.
It is clear that the product is defective. Without my consent, the motor of the new product was replaced. I do not accept the replacement of the motor in a newly purchased product. I demand a refund. Tefal has been a disappointment.
Dear Customer, We would like to inform you that the necessary research on the matter will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Sincerely, Groupe SEB Customer Communication Center
After the publication of my complaint, nothing is done except for an automatic response. The product you sold is a defective good. The definition of a defective good is provided in Article 8/1 of the Consumer Protection Law No. 6502. According to this, "A defective good is a product that is not in conformity with the sample or model agreed upon by the parties at the time of delivery to the consumer or does not possess the features it should objectively have, thus breaching the contract." As stated in the report of the authorized service, the motor of the product was replaced without consulting me. The consumer has the right to choose due to the defective good. These options are to withdraw from the contract, replace it with a new one, or have it repaired free of charge. I request the payment of the amount I paid for the product, which is 9,024.90 TL.
Dear Valued Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center
Dear Customer, We would like to state that as Groupe SEB, customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, the necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. We will be happy to assist you again. Best regards, Groupe SEB Customer Communication Center
