On June 28, 2024, I purchased the Tefal Easy Fry Grill Steam from the Tutku Home Appliances store in Izmir Buca Şirinyer. After watching the usage videos via the QR code on the box, I tried to cook potatoes. However, the results were disappointing. Despite following the video instructions, where the potatoes were supposed to cook in 15 minutes, they remained uncooked even after an hour.
On July 13, 2024, I took the product to the authorized Tefal service center in Şirinyer. The staff insisted that I should have soaked the potatoes in water or preheated the device. They assured me they would run a cooking test and provide feedback within a few days. However, five days passed without any updates. When I contacted them, they said they were waiting for spare parts.
It is clear that the product is defective. Without my consent, the motor of the new product was replaced. I do not accept the replacement of the motor in a newly purchased product. I demand a refund. Tefal has been a disappointment.
My Tefal EY801D Easy Fry & Grill & XXL Airfryer, purchased from Media Markt Adana Optimum store, fails to cook properly. Despite following the user manual and watching various Youtube.com videos, attempts to cook Chicken, Meatballs, and Potatoes were unsuccessful. We took it to the service for inspe...
Hello, My name is Fatma Ç*******. On December 24, 2024, I bought a Tefal Airfryer from the Gordion store of Vatan Bilgisayar. After some time, I attempted to cook fish with it in the comfort of my own home, and the outcome was absolutely disastrous. The odor was so overpowering that I couldn't even ...
On April 3, 2023, I purchased the Tefal Easy Fry Grill Steam from Marmara Park Teknosa. Shortly after, in mid-August, I noticed that when I was only using the grill function, the timer was randomly advancing and reversing, and the appliance didn't automatically shut off and kept running. I sent it i...
I have been experiencing serious issues with my Tefal Easy Fry Grill. It either excessively dries out food or fails to cook it properly. I’ve noticed this problem across various items. For example, potatoes remain undercooked or cook unevenly, and chicken turns out excessively dry. This appliance i...
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