Tefal TY99F1X Force15.60 Flex Vacuum "Fixed" But Still Sucks Back, No Help!
Since purchasing the Tefal TY99F1X Force15.60 Flex cordless vacuum in November, it has been to the service center twice. The technical service in the region claims there are no issues and promptly returns it. However, the vacuum expels what it sucks in. It's as if they're mocking me, saying 'There's no problem at all' and sending it back. I've been a homemaker for 23 years, and this isn't my first vacuum. I chose Tefal with confidence, as I use their other products too. I want a refund; I've had no productivity. I have two cats at home, and I specifically bought it for their fur. It's my first time experiencing an issue with a product and not getting a resolution. I'm constantly going back and forth to Media Markt with the vacuum box. Thankfully, the staff there are very helpful. I demand a solution to my problem. They should take back this product for a refund; I don't recommend it to anyone. Additionally, its battery life is too short, and there's no spare battery.
Dear Customer, We would like to inform you that the necessary research on the subject will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Sincerely, Groupe SEB Customer Communication Center Call Center
Dear Customer, We would like to state that customer satisfaction has always been our priority as Groupe SEB. Regarding the issue you shared on Şikayetvar.com, the necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. If you have any questions, you can reach us between 09:00-18:00. We will be happy to assist you again. Best regards, Groupe SEB Customer Communication Center Call Center E-mail: Website:
