Tefal Travel Mug Lid Broken, No Spares Available!
My Tefal Travel Mug Easy Twist Grip Thermos, which holds 0.36 liters, has a damaged silicone lid, and I can't find any replacement parts for it. I find it disappointing that a well-known company such as Tefal does not provide sufficient spare part support. Customer service has verified that spare parts are not available for any component of the thermos. Dealing with problems related to products bought from Tefal can shake confidence and make one hesitant about buying from them again. Although I used to suggest this product to others, my viewpoint has shifted due to this situation.
Dear Customer, We would like to inform you that the necessary research on the subject will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Best regards, Groupe SEB Customer Communication Center
Since the product was a gift, I don't have the invoice, and the person who received it didn't keep it. I can pay the necessary fee. Thank you.
Dear Site Officials, The consumer mentioned above has been informed in accordance with the procedures. However, no different action can be taken beyond the information provided to them. For your information, we wish you good work. Best regards, Groupe SEB Customer Communication Center
Sure, here is the translation of the text from Turkish to English: "Yes, your information that there are no spare parts for the product you provided a two-year warranty for will always make Tefal a question mark from now on."
Dear Customer, We would like to state that customer satisfaction has always been our priority as Groupe SEB. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe SEB Customer Communication Center by getting in touch with you. If you have any questions, you can contact us. We will be happy to assist you again. Best regards, Groupe SEB Customer Communication Center
Yes, I was called and offered a discount voucher. Thank you.
Dear Customer, As Groupe SEB, we would like to state that customer satisfaction is always our priority. If you have any questions, you can contact us. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center
