We purchased a Tefal 130 AI Robot Vacuum with a "wetting" feature for mopping, fully guaranteed by Tefal. When this feature failed to work, we took the product to the Y***** technical service, as directed by Tefal. They didn't even provide a service voucher and didn't attempt any repairs. After keeping the product for over a month, instead of replacing it, they tried to activate the wetting feature by drilling holes with a drill! The authorized Tefal service can't fix the issue, nor do they request new parts or a replacement. They're drilling holes in the product. I can't believe it! A world-renowned brand like Tefal producing such solutions in Turkey. If they don't provide an urgent solution, I'll complain to the headquarters. I'll make this known worldwide.
We purchased the Tefal X-Plorer Serie 95 robot vacuum cleaner in 2023 for ₺11,000, but since the day we bought it, I have not gotten any efficiency from the device due to ongoing issues. I went to the store to report my complaints, but they kept stalling me and said the product was being sent to tec...
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i...
We bought a Tefal upright vacuum cleaner from the Vatan Bilgisayar Vialand store. About a year later, the vacuum started to lose suction power and began releasing the debris it had collected. Since the product was still under warranty, we brought it to the store to have it sent to the service center...
Around 8 or 9 months ago, I made the terrible mistake of purchasing a Tefal robot vacuum. From the day I bought it, it has been a nightmare to use. The product consumes more service than it does cleaning. It constantly erases its map, goes into sleep mode and wanders aimlessly around the room. If yo...
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
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