Tefal 130 AI Robot Vacuum Mop Feature Failure
We purchased a Tefal 130 AI Robot Vacuum with a "wetting" feature for mopping, fully guaranteed by Tefal. When this feature failed to work, we took the product to the Y***** technical service, as directed by Tefal. They didn't even provide a service voucher and didn't attempt any repairs. After keeping the product for over a month, instead of replacing it, they tried to activate the wetting feature by drilling holes with a drill! The authorized Tefal service can't fix the issue, nor do they request new parts or a replacement. They're drilling holes in the product. I can't believe it! A world-renowned brand like Tefal producing such solutions in Turkey. If they don't provide an urgent solution, I'll complain to the headquarters. I'll make this known worldwide.
Dear Customer, We would like to inform you that the necessary research on the subject will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Sincerely, Groupe SEB Customer Communication Center Call Center
Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, the necessary guidance has been provided by our Groupe SEB Customer Communication Center through contacting you. If you have any questions, you can reach us between 09:00-18:00. We will be happy to assist you again. Best regards, Groupe SEB Customer Communication Center
