For our address in the Belediye Evleri neighborhood of Çukurova, Adana, we purchased a Profilo built-in appliance set, a washing machine, and a dishwasher. About 10 days ago, an installation team came to our home, but they neither installed the products properly nor tested them to make sure they we...
On 14.11.2025 I purchased a Profilo KM10611JTR 10 kg heat pump dryer via n11 from an authorized Profilo seller, and the product was delivered by cargo on 18.11.2025. During the first opening and control carried out by the authorized service on 29.11.2025, it was determined that the machine’s door wa...
"I would like to thank Mr. Muhammed from the headquarters for stepping in and resolving my issue. When I spoke with Mr. Muhammed on Friday, 24.10.2025, he stated that they would come and pick up the product from the service between 10 and 12 on Monday, 27.10.2025. On 27.10.2025 at 11:30, the service called and said they would not be able to pick up the product today, and that they could pick it up tomorrow or on Thursday, 30.10.2025, as if making fun of me. I said, 'Do you tell me at the last minute?' and after a brief argument, I hung up. I wrote another complaint here, and within 10 minutes they called back and said they would come and pick it up in 15-20 minutes. Even though the person from the service, named Ziya or Zeki, tested my patience a bit, the issue was resolved."
On 27.11.2023, I purchased a Profilo DF1033LEVV deep freezer and a KM961RCTR clothes dryer. The service team that came explained that a general mainte...
My Profilo washing machine’s warranty expired three months ago, and when it stopped working, I contacted the service center. During the inspection, they determined that the motherboard was faulty and quoted a steep replacement cost of ₺12,000. When I reached out to Profilo’s customer service, they s...
On 13/09/2025, I purchased a brand-new Profilo BMS 623V1 Solo dishwasher, DVE6G560 angled hood, and OE36K6P10D self-controlled built-in gas stove from the Profilo store at Gimsa Park Mall in Eryaman, Ankara. The products were delivered to my home on 16/09/2025. However, the authorized service refuse...
I bought a washing machine from Profilo, the cargo brought the product home and I received it because there were no tears or crushing in the box. When the service opened the box to install the product, they noticed that there were scratches on the product. When I asked for the product to be replaced...
I purchased a dishwasher from Profilo, and within the first week of using it, all my new glasses ended up scratched. I promptly reported the issue, anticipating swift assistance, but rather than getting help, I encountered excuses and unfulfilled promises. They kept assuring me that someone would re...
I recently purchased an air conditioner from the brand Profilo, but it has been faulty since day one, and I haven’t been able to use it at all. When I contacted them, they said they wanted to repair the product and return it to me. However, I bought a brand-new item, not a second-hand one. I’m reque...
Profilo Friat8as/01 My built-in microwave oven had a burn on its paint at the junction of the lid and the lid with the housing within two months. An appointment was made on 14/02/2025 through customer representatives on 15/02/2025 at 11.00-13.00. The service officer who came to the appointment said ...
Our refrigerator from the brand Profilo is not cooling and has broken down. All our medicines, food, and drinks inside were spoiled. We had the same issue a few weeks ago—when the technician came, they said the device had switched to demo mode. Everything we had at the time went straight to the tras...
As an earthquake survivor living in Hatay, our household appliances were unfortunately damaged due to the disaster. After finally getting back on our feet, my mother and I purchased a 600-liter refrigerator from Profilo via Media Markt in June 2024. Before even completing its second month, the fridg...
I live alone. Around 2022, I bought all brand-new appliances to set up my home. I was originally looking at brands like Arçelik for white goods, but I was advised to buy Profilo instead—"Go for something good while you're at it, it's German-made, and you'll use it for years even after you get marrie...
My Profilo brand refrigerator does not cool even though I have had it for 1.5 years. I called the authorized service, and they said the gas is out, there is no gas leak, but it will not be covered under warranty. This explanation does not make sense, as a properly functioning refrigerator should not...
On October 26, 2024, I purchased a built-in stove and range hood from Profilo, specifically choosing the Profilo brand due to its reputation for quali...
Hello, I bought a Profilo brand washing machine in 2021. I have been using it for 3 years without any problems, but for the last month, my machine started making a very loud noise while spinning. About 10-15 days ago, I called customer service and requested service. The representative said I would b...
On November 29, 2024, I purchased a washing machine (Model: CGA254Z1TR) and a dryer (Model: KM10610CTR) from Profilo. However, I have encountered serious issues with these products. Problems such as the delivery of incorrect items instead of the ordered ones and delays in delivery have occurred. Whe...
"Thank you for your attention, even if it was late."
The Profilo washing machine I purchased from Hepsiburada.com has not been delivered, despite the promised delivery date of November 15, 2024. However,...
My name is R*** E*** (0541 142 ** **). On 23/08/2024, I purchased a Profilo brand refrigerator with stock code BD2086WFXN from an authorized Profilo dealer. Later, the authorized service delivered the refrigerator on 27/08/2024. About 15-20 days after getting the refrigerator, yellowing started to a...
I am extremely frustrated with my PROFILO refrigerator, which had its thermostat and control board replaced on August 23, 2023. Since then, we've been facing ongoing problems, forcing us to eat out for the past two weeks because the fridge is still not working. We can't store any food at home, which...
We purchased a Profilo BD3076IFAN refrigerator about 1.5 years ago. For the first year, everything was fine, but for the past 5 months, the vegetable compartment has been accumulating water, turning into a small pond. All our fruits and vegetables are rotting. I've called the service team multiple ...
Hello, approximately 3 years ago, we purchased a Profilo refrigerator from a dealer in Bodrum. It was sold to us as stainless steel. After 5-6 months, it started rusting. We also noticed it wasn't cooling adequately. We spoke with Profilo representatives, who sent a technician. They inspected and cl...
Attention Profilo authorities, the paint on the handle of my refrigerator, which I purchased 3 years ago, has peeled off and rusted. When I called for service, I was told it's user error. Are we not supposed to use the handle? This product is under warranty. How is it acceptable anywhere in the worl...
I believe that the door seal of my Profilo washing machine might have been produced with poor quality or defects, as it fails to withstand the normal process of adding or removing laundry without causing damage. It's disappointing that the company refuses to acknowledge that these issues might stem ...
